ESKAY01972 (OFFICER) 25 February 2012

Complaint against maruti suzuki

RESPECTED EXPERTS,

I HAVE BOOKED MARUTI SUZUKI DZIRE CAR, IN THE MONTH OF APR 2009,WHILE BOOKING CAR DEALER JAIKRISHNAA AUTOSALES PRIVATE LIMITED COIMBATORE, ASSURED CAR WILL BE DELIVERED WITHIN 2-3 MONTHS. HOWEVER HE WENT ON POSTPONING DELIVERY. I COMPLAINED TO MARUTI COMPANY AND AREA MANAGER, CHENNAI. AFTER SEVERAL COMPLAINTS and CORRESPONDENCE DEALER DELIVERED CAR AFTER 11 MONTHS. BY THE TIME VEHICLE COST INCREASED BY 33000/-.

FOR NO FAULT I PAID EXCESS AMOUNT, FOR THIS I FILED COMPLAINT AGAINST MARUTI DEALER(RESPONDENT NO.1), MD&CEO OF MARUTI SUZUKI COMPANY (RESPONDENT NO.2)AND ALSO AREA MANAGER CHENNAI(RESPONDENT NO.3) BEFORE CONSUMER FORUM, COIMBATORE.

KINDLY HELP ME TO WIN MY CASE.

CAN YOU GIVE ME ANY IMPORTANT JUDGEMENTS WHICH MAY SUPPORT MYCASE

THANKING YOU,

Y/F

SENDHIL KUMAR.V

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1 Replies

Surya Prakash Tiwary (Manager) 16 May 2012

Sir,

I have booked Maruti Swift LDI(Glittening Grey colour) on 5.9.2011 at Tristar car Pvt Ltd. Chandrapur(Maharashtra).Ph. No. 07172-273051,52,53,55,308903.Booking amount of Rs.25000/- paid on 05.09.2011 vide money receipt no. 2079.Dealer committed to give delivery of car within 120 days.After enquiry they committed to deliver up to 28.2.2012.Again after enquire they promised delivery before budget i.e up to 15.3.2012.Even after failed and promised me to deliver the car up to 15.04.2012.Again failed and promised up to 15^th May 2012.Since beginning I am asking to tell the date but not able to say and harrasing mentally,financially,emotionally.When I booked on road price was 5.76 lakhs and now it is 6.45 lakhs approx .Due to non delivery in time i.e after budget due to exise duty increase and RTO tax increase in Diesel vehicle from 1^st May 2012,there is expected financial loss of approx. Rs. 75000/- too. I complained to customer care several times,last lodges complaint on 1.5.2012 ref. 2150682782.Talked to team leader Mr. Javed(09767106766),Mr. Nilesh(09850145547),Mr. Desmukh,Owner Kamal kothari(09823371000) at Tristar,Regional office Mumbai of Maruti(02026856037),Mr. Rohit Arora,Manager at Nagpur(07122225808) but all in vain.I am mentally harrased even after waiting nine months.Kindly do the needful please.Sir,