Postman carries the cover (with or without AD) and run sheet. The recipient is expected to sign on the AD and run sheet. AD is sent back to sender and run sheet is submitted back by postman to delivery office of PO.
The recipient can put remarks on run sheet ( and AD also) and sign, and can also ask the postman to countersign. The recipient can also ask the telephone number of his Sub/postmaster and inform immediately on phone and return the cover with his comments on run sheet and tell the Sub/postmaster that he shall visit the PO, with postman immediately and receive the cover in the presence of PO senior staff, and PO should record the evidence on run sheet with counter signature.
The recipient can lodge a written complaint to PO and obtain acknowledgment on the copy, of complaint and obtain certified copy of run sheet. The Postmaster should not hesitate to confirm since it might be the postman in other town who has colluded.