Hi,
My father passed away a few months back and for almost a year before that he was bedridden.
In June 08 we discovered that somebody withdrew Rs.5000 using his debit card. Since my father was receiving his pension in that account, we kept it active but we cancelled the card and requested the bank to block all withdrwals. There is no way it could be my father withdrawing the money as he was in no physical state to step out of the house. But the debit card withdrawals continued from different ATMs even after cancelling the ATM facility.
We complained to the manager several times and till date he hasn't taken any action. We have lost close to Rs.50000 in over 8 withdrawals. More importatnly we want to find out the culprit and all the manager has to do is to procure the video from the ATMs. He keeps promising us that he will do it, but it has not happened in almost 1yr.
What action can we take against the bank/branch manager for their incompetence and carelessness?
Please advise.
