Hello experts,
My wifes mobile was stolen from her in a bus 1 month back. I went to the nearest police station with a letter addressed to the Inspector of police with particulars mentioned below
- Date and time of incident
- Descriptttion of the incident
- IMEI, Color, Brand, Cost of the mobile
- Two months post paid bill for the number used in that mobile
The Writer in the Crime department took the letter with the supportings and asked me to after 1 week. I asked for acknowledgement and he said first he has to check with Airtel whether what i have mentioned are facts without which he will not give acknowledgement
Now its been a month of follow up, they ask me to come in the morning, evening, night ...etc and they simply postpone without giving the CSR
Now can you please give your views on what i have done and what i should have done ?
1. Should i have still inisited for an acknowledgement for giving the written letter ?
2. Whats the maximum timeframe within which the CSR should be given for such complaints ?
3. Is it possible for me to ask them to courier the CSR to my home since i have been following up with them for a month now in person ?
In general whats the protocol for such an incident ?
