Online food delivery

Originally posted by : William
	Many a times food is beling delievered stale or bad and no action is taken against the restaurant..

So what is your query??

If you had faced that situation...then go to consumer forum with all facts and strong evidence,you will get justice.

The government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same.

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum.

If you receive stale or bad food through an online food delivery service, it's important to let the company know as soon as possible. Most food delivery apps have a process in place for handling complaints or issues with orders. Here are some steps you can take:

Contact the restaurant: If the food is stale or bad, it's possible that the issue occurred at the restaurant. In this case, it may be helpful to contact the restaurant directly to let them know about the problem and see if they are willing to resolve it.

Contact the delivery service: If the issue was not caused by the restaurant, or if you are unable to resolve the issue directly with the restaurant, you can contact the delivery service to report the problem. Most apps have a customer service number or email address that you can use to get in touch with them.

Leave a review: After you have contacted the restaurant and/or delivery service about the issue, you may also want to leave a review of your experience. This can help other customers make informed decisions about whether to order from that restaurant or delivery service.

It's important to remember that issues with food delivery can happen from time to time, and it's not always possible to prevent them. However, most food delivery companies are willing to work with customers to resolve issues and ensure that they have a positive experience.

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