The Bar Council of India (BCI) handles complaints against lawyers. According to the Advocates Act, 1961, and the Bar Council of India Rules, 1975, the BCI is mandated to conduct hearings on complaints received against advocates.
The BCI typically arranges for a hearing at their council building or designated premises. However, there isn't a strict provision stipulating that complaints cannot be dismissed via email. The BCI might decide on the dismissal of a complaint based on the nature of evidence provided, without necessitating an in-person hearing.
However, the principles of natural justice must be adhered to. The BCI should provide an opportunity for both parties to present their case before reaching a decision. While a physical hearing is the norm, the BCI has discretion in exceptional circumstances to dismiss or process a complaint via written communication if it deems fit.