Hi
I have an outstanding in my HDFC credi card which I can't pay on time due to some Financial issue.
I have spoken with HDFC representative and request for a settlement. They told me to pay 1700 to process the settlement. I pay the amount as requested and the representative told me the Settlement letter will be sent on Tuesday (it was Diwali time, Sunday and Monday was Bank Holiday), however I didn't received the letter. I trust the agent and I though it has been processed successfully. So the next month, I paid 2000 & the same agent, named Gautam Sharma, called me up and forced me to pay 1000 more. I told him I aleady pay 2000, now I need to see the settlement letter than I'll pay as per the settement letter. He deny and forced me to pay 1000 and even threatened me that if I don't pay, he wll cancel the letter. I thought it's customer rights to receive the letter first and din't make any further payment.
After few days, another agent called me up and asked me to pay the overdue balance. Out of Curiousity, I asked if my account has been under settlement and she told me we didn't received any settlement request from you,ever.
Now, they've hold my salary saving account balance of around 33000 and din't want to release it which have kept me with no Money.
I really need help how to file a complaint against them and want to know my rights whether it's my fault or the Bank's fault.
Your help will be much appreciated.
Thank you.
