Dear all,
This is ranjit from chennai . I need your help to come out from this issue. One of the credit card agent approch and convince me to buy a SBI simply save credit card. So they asked to send the scanned documents then i sent those documents through Whatsup. After few days i got a message as you have aproved for SBI credit card and you will get the card soon. On Nov 22 i received the SBI Platinum card (Annual Fees 2999) instead of simply save card(Annual Fees 499).
On that day I raised a complaint with one of the complaint forum as "i got a wrong card so please do the need ful asap". Few minutes back i got a fraud call and he said please share your card number ,CVV ,expiry date and birthdate . I had a little doubt so i asked you are from SBI so please let me know the expiry date but unexpectedly he told me the correct expiry date so i belive him and share the details. then he said to me as please share the OTP which i sent now . I got a OTP as mobile number change . so i disconnected the call. same day he is trying to do online puchase from ZAAK EPAYMENT service for the amount 5000 two times but he dont know the OTP so it has been failed.
I called up SBI toll free number and raised a complaint and blocked the card as well.on 27th Nov 2015 i got a new card and even didn't open the cover i received a message as your request for balance transfer on EMI of Rs 10000 for 6 months with an EMI 1741.67 has been taken for card no.XXXX0711(New platinum card) your request will be processed with in 5 working days.
Again i raised a complaint on 27th Nov with SBI credit card department so they again blocked the card .On 2nd of Dec i got a message as your request for balance transfer has been done successfully and funds will be transferred with in 3 working days. i called up sbi credit card department and share those messages , they said don't worry sir we are working on this we will revert with in Dec 31 and i asked to down grade the card as simply save card so they raise one request and down garde the card and send it to me . Mean while i got a statement also for the balance transfer.
Today i asked the SBI credit card department through toll free number, you despatched the simply save card and why do you map the balance transfer due amount with it.They said to me as you have to pay the due and wait for 120 days to analys and resolve the balance transfer issue . If it is positive for you we will revert the amount other wise we won't do anything .
I didn't do any transaction from those cards.
So please suggest how to move further to close the account or raise the FIR .
Thanks in Advance
Ranjit P
Mobile:7299908893
