YOUR MODEM SEEMS HAVE TECHNICAL PROBLEM.Get repaired by them .Better change the ISP.

Of course you can demand refund from them in black & white.Deposit the letter at their relationship centre.And the receipt copy after signing by them post in this forum and other consumer affair related forum.

The company should be under the purview of TRAI.

 

 

Instead of wasting money on calls, customer may prefer to submit written complaints.

If possible all customers may unite thru web based forums to push for their interest and compliance and to get better services from company.

TRAI has advised all offices including point of sales should accept written complaints of the customers and provide complaint number.

 

If company reverts by phone call record the calls. If any engineer visits to check and repair obtain copy of the report on the spot.

Consumer forum is the forum to agitate.

 

Go thru: Consumer Handbook Mobile Phone TRAI-Handbook12, Broadband Quality of service regulations_bb_26-10, FAQ which are available at the website of TRAI.

Kumar ji is right, make a complaint give it to the company get the complaint no. Forward the same to trai and wait for the response. If trai is also not active, kindly file a complaint with consumer forum. I have heard that consumer forums do not have jurisdiction to entertain such complaints, therefore the same may be confirmed with other advocates on this forum.

Simultaneously file written complaints with  the Company as well as TRAI and wait for their positive response within  the time stipulated by you lest you can agitate all  your grievances before an appropriate consumer forum. If you wish to thank me for this reply please click the Thank you button on this forum/my profile. You can also file a criminal complaint with the police for cheating against the company.

 

Dear Aashish,

 

Consumer Forums can decide telecom cases…………….

It is felt that the judgment ‘Judgment    of  Telecom   Manager   vs   M.Krishnan’ is being misinterpreted.

 

Even after this judgment telecom cases have been decided by consumer forums, amongst which Vodafone is by national Commission.

 

The experts and members are requested to go thru various threads available at LCI:

 

e.g;

 

https://www.lawyersclubindia.com/forum/details.asp?mod_id=33211&offset=1#.UlFTutKAqWM

 

Discussion > Civil Law > Consumer Protection > Can we file a case in Consumer froum against mobile company

 

 

The following judgments and publications should be helpful.

 

>> BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, FEROZEPUR

C.C. No.180 of 2009

                                                                                    Date of Institution: 9.4.2009

                                                                                    Date of Decision: 11.9.2009 

Lakhbir Singh,

1.        Aman Arora Telecom, Dulchi Ke Road, Opposite Guruduwara 
Market, Basti Kamboj Nagar, Ferozepur City, Tehsil and District  
Ferozepur, through its Proprietor Aman Arora. 

2.        Bharat Sanchar Nigam Limited, Telecom (Mobile), Ferozepur Cantt, 
through its General Manager. 
                                                                                                      ……… Opposite parties 
                Complaint under Section 12 of the Consumer Protection Act, 1986. 
 

>> NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION

NEW DELHI

REVISION PETITION NO. 2775 OF 2007

 

 

(Against the order dated 28.05.2007 in First Appeal. no. 547 of 2007 of the Andhra Pradesh State Consumer Disputes Redressal Commission,

Hyderabad)

 

Vodafone Essar South Ltd

Formerly Known as Hutchison Essar South Ltd

Vs

Arvind Reddy

https://164.100.72.12/ncdrcrep/judgement/00110926160223684RP27752007.htm

 

2. It was learnt that Delhi High Court has has passed a judgment that complaints of consumers of mobile telecom companies can be lodged in consumer forums and consumer forums can decide such consumer cases. However the name of company etc is not confirmed. If any one can provide it this shall be helpful.

https://www.lawyersclubindia.com/forum/Re-Delhi-hc-quot-consumer-court-can-decide-mobile-phone-consumercase-51892.asp#.UlEbItKAqWM

 

3. Firms must respect right to information

https://www.hindustantimes.com/StoryPage/Print/1115708.aspx

This is an interesting publication.

 

4. TRAI Consumer Protection Guidelines

https://www.trai.gov.in/Content/mpci.aspx

All consumers should go thru it.

The handbooks for consumers of Mobile Connections and Broadband are also attached.