Dear Experts,
Here again I am to seek your expertise on one issue which I had recently and please suggest what should I do. On 17th-June-14 it was my 5th marriage anniversary but unfortunately I was going out of town, so just to give my wife a surprise I thought of buying online flowers. So I searched and found this website named "Flaberry". There site shows a option of BUY@299 from where I bought bunch of 12 roses and then site asks if like to add on some more chocolates, soft teddy etc. I thought adding roses with chocolate will give a additional flavor so there was a option of adding 5 Cadbury Dairy Milk for 100 Rupees(from here thing started) as the site never had any specific information and details I assumed that these 5 Dairy Milk are of 20 Rupees each and actually any body will do the same. So I ordered and they also delivered it well on time. I came back on 25th-June-14 at home and I was shocked when my wife said at least you could have send a bigger chocolate and I was like what the hell? Then I came to know that Flaberry had send 5 Dariy Milk but each of 10 rupees price.
Then I called them up and also mailed them but now they are saying that the additional price what they have taken is the service charges. But they never cleared it while I was buying it form them. Now I think as per law you can not charge money from customers without customers consent. Please help me I am feeling so cheated and also got embarressed in front of my family and friends. I want to file a case on the site people. I am also attaching the site screen in which you can see that they do not provide any information of service charges and asking 100 rupees for 5 chocolates.
