Kannan 09 July 2017
Kumar Doab (FIN) 09 July 2017
Yo are chosen one unfortunately.
Although NO payment of claim has been made by insurer from comapny and nothing is paid.
As already suggested you need to downlaod and cite concerned documents/SOP that you were not the party to check DL and GM should call back the order (verba or written whatever it is).
Kannan 09 July 2017
Kumar Doab (FIN) 10 July 2017
The GM is not at all inclined to share anything with you.
He/she has already burdened you.