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mukesh (parter)     22 July 2012

Tata motors service

 I BOUGHT A CAR INDIGO ECS LAST JANURY 2012. CAR NO . IS U.P 78CP 2997 .IN MAY 12 THERE IS A ACCIDENT AND MY CAR IS DAMAGED I SUMMITED THE CAR INTO COMPANY AUTHORISED SERVICE CENTER KANPUR( SOCIETY MOTOR) ON DATED 5/5/12. TODAY IS 23/7/12 BUT MY CAR IS NOT COMPLETED ON TILL DATE. I COMPLAINT TO TATA MOTOR CUSTOMER CARE  TOLL FRE NO MORE THAN FOUR TIMES THEY ALWAYS PROVIDE ME A COMPLAINT.NO AND TOLD ME PLZ CONTACT MR. AJAI SHARMA. MR. TRIPATHI,AND MANY MORE I CONTACT THEM THEN MR, SHARMA REPLY UR CAR IS COMPLETED NAD READY U COME AND CHECK  IA M ALWAYS GO SERVICE CENTER BUT MY CAR IS NOT READY WHEN I CALL TO MR, SHARMA HE TOLD ME  I CALL U BACK BUT THERE IS NO REPLY. CUSTOMER CARE TOLD ME UR CAR DELIVERED U ON  THIS DATE AFTER DWO DAYS BUT TILL DATE MY CAR IS NOT READY AND ALL OF TATA MOTORS EMPOLYES COMMUNICATE ME ALWAYS  WRONG INFORMATION .  WHEN I  PLANNED BUYING A NEW CAR I THINK TATA MOTOR IS GOOD BUT NOW I TOLD TATA MOTOR IS ONE OF THE WROST CO.IN AUTOMOBILE SECTOR. IN CUSTOMER RELATION SATISFICTATION  AND ALL THINGS IS VERY POOR.



Learning

 2 Replies


(Guest)

Dear Mukesh,

 

Issue legal notice and get it served upon to TATA Motors & the service provider with whom you have given the car for repars. If they do not act on the same after receipt of the notice, prefer complaint u/s 12 of Consumer Protection Act before President, DCDRF.

1 Like

Ajit Singh Cheema (practising Advocate)     23 July 2012

Serve a notice / legal notice on Tata Motors , detailing therein the harrassment being meted out to you and the mental agony being suffered by you. Inform them that failing redressal of your grievance ,you will be left  with no option except for filing compaint under Consumer Protection Act and act accordingly.


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