The Insurance company denied to pay claim saying that only CHECKED IN baggage are covered in their policy. Company statement is :-
""""In this regard, please note that the Travel Guard Policy taken by you does provide coverage only for Loss of checked in baggage.
For your ready reference the extract of relevant policy wording is given below :
“We will pay benefits, in the case of permanent loss of an entire piece of Checked Baggage, held in the care, custody and control of Common Carrier. Benefits will only be payable in case of the loss of an entire piece of checked baggage, and not for damage to the luggage or partial loss of its contents.”In this regard, please note that the Travel Guard Policy taken by you does provide coverage only for Loss of checked in baggage."""
1. When in a travel policy in which many thing are covered like : Death, Disease, Accident, Passport, Hotel, Flight delay, Delay of baggage, Checked in baggage, Third party loss, Third party damage, Theft at home and many more things are covered.
My query is :-
(1) Why Lost of hand baggage is not covered ? ( To take separate policy for hand baggage is not practical).
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(2) Can any company denied simply saying " Not covered in our policy wording".
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(3) What action can we take?
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Please advise.