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Rakesh Kumar (sse)     20 March 2013

Property legal kit not recieved from hsbc bank

Hi,

I had home loan from HSBC bank and for that I had submitted all property documents including legal kit and builder NOC. Now bank has returned all document instead of legal kit and builder NOC. when I enquiry in bank customer care, they told me that they do not have an such documents.

when I told them that without legal documents, bank does not give home loan then they told that do we have any proof that bank has these documents.

Please suggest me what should I do? whether I should go to consumer court or can I take any legal action against bank? What documents I will require for taking a step ahead in court?

Thanks

Rakesh kumar



Learning

 6 Replies

Aiyannna (Manager Legal)     20 March 2013

Pls confirm if you have submitted the Original copies of documents or the Photo copies.

If originals then you have to recive it back.

The NOC from the developer will be normally addressed to the Bank and even after the closure of the loan it lies in the Master copy of your Loan

H.M.Patnaik (Proprietor)     20 March 2013

The bank is right in asking you for showing proof of lodgement of Property document etc. at the time of execution of Housing loan agreement .Pl. try to find out any brochure/checklist/ communication from the bank  lying with you at the time of availing the home loan to add strength to your claims. Take up the matter with the concerned Branch in charge and superior authority before exploring legal recourse.

Rakesh Kumar (sse)     21 March 2013

All origional documents were submitted to the bank. I have recieved all origionals except legal kit and builder NOC.

The process which bank employee follow is that he directly contacted with builder and collected all documents and that recieved copy should be with builder. documents which he did not collected from builder; was informed me over call then I had collected and handover them to the bank employee who was processing my loan and recieved copy should be with builder with my name. 

 

I have another question:

if you are saying "The bank is right in asking you for showing proof of lodgement of Property document etc. at the time of execution of Housing loan agreement"

Can you please let me know any bank who gives home loan without legal kit and builder NOC? if not then why did HSBC bank not mentioned legal documents detail in list of document and why it is not returned to me? and if they do not required the kit then why they asked for property documents when loan sanctioned? how do they property evaluation and search report. how they find if anything was wrong previously with this land or flat.

 

It seems there mistake. but they are not agree to accept it. If I again take followup for whole the process then its again a big headech more then take a home loan.

Please share your thought and give me advice.

Thanks

Rakesh Kumar (sse)     21 March 2013

I have submitted all origionals to the bank. and about NOC: Bank has not given me the builder NOC back; bank has given lien document but builder is not agree to give another NOC based on that lien document. builder wants his NOC back from bank. then what should I do for NOC?

H.M.Patnaik (Proprietor)     22 March 2013

Gentleman,

I had advised you to take up the issue in writing with uperior authority of HSBC if you are not extended due cooperation from yhe loan sanctioning authority. If you still get no result, pl. take up the matter with  the Ombudsman of the particular bank if any or the RBI for redressal of your grievance.

jayakumar.R (ADVOCATE & LEGAL CONSULTANT)     22 March 2013

Write to superior authority to corporate office if no proper reply send legal notice thorugh lawyer.


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