Dear Expert collegues,
Recently I visited a restaurant. The restaurant charged me 10% service charge over and above what was the total of the items that I ordered as per menu. In the menu on the last page there was a small note which read that the consumer will have to pay 5 % over and above the amount of bill. Now there are two questions:
1. Can't the prices mentioned in the menu be considered as MRP and thereby the restaurants must be barred from charging anything else?
2. Further isn't it so that the prices quoted in the menu against individual items must include charges for all the services of the restaurant?
3. Further is a complaint in the consumer court maintainable in this regard?
It may also be noted that the services provided by the restaurant includes normal services such as serving of meal, a good embience and hospitality in the form of waiters.
Please give your opinion supported by appropriate reasoning and case laws if any..
Your opinions are really needed as I need to file a consumer complaint at the earliest.
Regards
CA Chintan Shah
