Closure of mobile services & shifting of number to the other customer
sudhakar s. yeradkar
(Querist) 06 November 2015
This query is : Resolved
Dear Sirs/Madam,
I have been using one mobile number since last three years received from one the biggest service provider. My number is PREPAID number. It is not working from 01.11.2015. Hence I contacted to service providers Shop/Galary for inquiry.
I got a shocking news that the
1.Said number is allotted to one Fright Forwarding Company w.e.f 30.10.2015 as the address mentioned in their record.
2. The name of the user is still showing my name.
3. The said number is switched to Postpaid from Prepaid. I have not made any application.
Sir I am afraid for the misuse of my number from anybody because still the system is showing my name as user of this number.
Also the sim card given to me is not active hence I can not use my mobile which has result into a heavy loss to me.
I would be very much thankful if could, Please advise me the appropriate procedure and action against the service provider in this issue.
Waiting for your guidelines.
Yeradkar.
Kumar Doab
(Expert) 07 November 2015
Submit a written complaint and narrate all previous representations, and demand complaint number and written reply.
If some calls are made to you,record.
Rajendra K Goyal
(Expert) 07 November 2015
Whether any balance was left in the prepaid connection while your no. was closed?
How many days before you used your no.?
Lodge complaint with the help desk, take complaint no.
Send e-mail and registered letter to service provider.
Can lodge consumer complaint after some time.
krishna mohan
(Expert) 09 November 2015
Normally active numbers are not allotted. If you have not used for a long time, they will have right to cancel and allot. You may send a detailed email to the customer care of the service provider for proper response to decide the right course of action. You have got option to refer to TRAI as a written complaint.
