Deficiency in service by the indian railways

Ziaur Rahman (Querist) 05 January 2014 This query is : Resolved
I purchased a ticket in Tatkal in AC 2 Tier from Varanasi to Howrah. The train left Varanasi at right time. But it reached at its destination five hours late. As a result, I missed the connecting flight to New Delhi. Am I entitled to file an application before the consumer protection forum claiming the refund of the amount of ticket as well as for pain and penalty suffered by me? Whether this application can be filed before the railway tribunal or consumer forum? What will be the place of filing of the application i.e Howrah or Varanasi? Kindly opine.

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Guest (Expert) 05 January 2014
The delay due to unavoidable circumstances would not be a valid reasons,several times it happens in flights as well.

Sudhir Kumar, Advocate (Expert) 25 July 2015
not a sound case still you can try. Railways Act is very elborate. Further while booking ticke the railways probably never accepted that they must enable you to catch a particular flight. Your contract was only to be taken to Howrah.

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