Complaint against philips / service centre

Querist : Anonymous (Querist) 19 August 2011 This query is : Resolved
Dear sir,

Please guide me, how to proceed legally on below stated issue.

I have been given my Philips DVD player to Philips authorized service center on 09.07.11 for repairing as problem was found that DISC tray is locked and not working properly. Service center had given me worksheet WITHOUT WORK ORDER NUMBER as receipt of the same. Thereafter despite of repeated followup over telephone, thru emails, thru customer care centers not received any kind of feedback till the date. Today again I called to the proprietor of Service center for enquiry and he had sent me quote for Rs.5700/- for repairing stating that the damaged IC part is not available in the market. Hence need to change full board of the DVD. When I discussed the issue of availability of spares with Philips executive during our online chat he had confirmed that the parts are available in the market.

I wanted to file case against Service center and Philip - Pls,guid me how to proceed.

I stay at Kalyan, Pls.suggest a expert lawyer also and give the details suitable court for this matter.

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ajay sethi (Expert) 19 August 2011
in case of deficiency of service you can issue legal notice and file complaint before consumer forum in kalyan . you dont need to engage lawyer and can file complaint on your own .

Advocate Rajkumarlaxman (Expert) 19 August 2011
File case under Consumer Act. Compliant under section 12 of Consumer protection Act 1986 and deficiency of service agasnt the service center also separately. You also can file personally or engage an lawyer which is better. I am frm Mumbai only i will let you know have many frnds in Kalyan. Infact i was also frm kalyan now staying at Dadr. My cell no is 9167004496

Advocate Bhartesh goyal (Expert) 20 August 2011
File a complaint in District Consumer Forum under Consumer Protection Act against the service center stating therein deficiency in providing services.

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