Galaxy s4 cover complaint no. 8456285140
Mukesh
(Querist) 23 August 2013
This query is : Resolved
Dear All,
I am in big trouble Please suggest me some way.
I purchase handset of samsung company galaxy s4. At the time of buying handset there was promotional offer going on galaxy s4 cover with the handset. On purchasing of handset on 19 June 2013. I registered it on the same day and got reference no. regarding gift status but till the time i have not received it. Various follow up has been taken from company but no satisfactory answer got from company.
Communication with company regarding complaint is given below:
Dear Mr. Kumar,
Greetings!
We sincerely regret the inconvenience caused to you.
With reference to your mail your concern regarding promotional offer has already escalated to our sales team and the same is under process.
Further, we request you to kindly provide some more time to resolve your concern.
We appreciate your support and patience and assure you of our best services always.
Warm Regards,
Meenu Gupta
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.
* Please do not reply back to this email message as this email address is used for outbound messages only.
Have you noticed your last email you people are just fooling customer. Not providing any email address in revert mail and not checking attachment on where i am writing on your portal. find the attachment on portal or provide me email address for revert.
Tell me your TAT for resolving my complaint asked by my lawyer?????????????????????????????????????????????????????????????????
Find the attachment of bill and confirmation mail print screen copy.
Address is : Varinder kumar M/s BUTA MAL AND SONS JEWELLERS
SARAFAN BAZAAR , BANGA DIST NAWASHAHAR
PIN CODE- 144505
STATE - PUNJAB
CONTACT NO FOR DELIVERY- 9814397011
CONTACT NO FOR COMMUNICATION WITH COMPANY- 9023931500, 9478144991
Dear Customer,
Good Evening,
We thank you for taking time in writing to us.
This is Supriya Jaiswal, Customer Experience.
We received your email and noted down your concern, , we request you to mail us the scan copy the invoice , the screen shot of the message of successful registration done in our Samsung promo website , the purchased model serial no. along with your complete address detail with the pincode so that we may able to resolve your issue earliest.
We here by seek for your kind support and patience.
Thanking you and assuring you of our best services always.
Warm Regard’s,
Supriya Jaiswal
Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd.
* Please do not reply back to this email message as this email address is used for outbound messages only.
I purchased the samsung brand handset with Trust that company is very good in providing service but everything has been dash in to the fire. I have never ever seen so inefficient organization in my life who is holding very good market share and spending too much on manpower which is holding zero value in resolving issue. If u people are so inefficient in resolving your complaint management then you can recruit me for your complaint management dept then you can clearly feel the difference how much time is required to resolve one simple complaint. Please tell me what is your turn around time for resolving the complaint? asked by my lawyer. I am going to sue company in consumer court with compensation of 2,00,000 rs for harassment if the same not received till 26 august 2013. This is my last mail to your company after that we will meet in court.
Under this complaint full details of complaint in email communication is mentioned below
Dear Team,
I have purchased galaxy s4 mobile from Ludhiana on 19-june-2013 and at the time of purchasing of new handset there was promo going on under which on purchasing of new handset purchaser will get new galaxy s4 view cover with mobile which would be delivered to customer by courier or post within 15 days. But till date ( 63 days) i have not received by cover by company for which i had marked so many email and phone calls to company but no positive response from company. Two times i had made ceo complaint for which i have received email from ceo office under point no. 1
Under point 1 i got revert email from company then i contacted company on 11 august regarding s4 view cover on toll free no. 18002668282 and got my compliant no. 8456285140 after that i have followed on 14 aug 2013 an 20 aug 2013 and 21 august 2013 Response given by each executive you will get call from concerned dept within 24 hours but never ever got call.
Please look into the matter as company is harassing me too much
(Point No. 1)
Dear Mr. Kumar,
Greetings!
Thank you for contacting our CEO’s Office.
With reference to your mail and as per our telephonic conversation regarding promotional offer, we acknowledge your concern and forwarding the same to the sales department to ensure resolution on priority basis.
Further, it will take some times to resolve your issue.
We appreciate your support and patience and assure you of our best services always.
For further assistance you may contact SAMSUNG Customer Contact Centre at 18002668282 or 180030008282(toll free).
Thanking you and assuring you of our best services always.
With warm regards,
Meenu
CEO’s Office
Samsung India Electronics Pvt. Ltd.
* Please do not reply back to this email message as this email address is used for outbound messages only.
Dear Mr.KUmar,
Greetings of the day!
We thank you for contacting our CEO’s office and giving us a chance to
assist you.
With reference to your mail dated 29.07.2013 in regards of your issue
related to your free promotional gift which you have not received.
We would like to request you to kindly provide us below mentioned
document so that we may able to forward your request to sales team.
1-Scan copy of invoice bill
2-IMEI /Serial Number of the handset
We hereby seek for your kind support and patience.
Thanking and assuring you for best services always.
Priya Verma
CEO’s office
Samsung India Electronics Pvt Ltd
* Please do not reply back to this email message as this email address
is used for outbound messages only.
Dear Team,
I have purchased mobile set galaxy s 4 on 19 june 2013.
It is biggest harassment i have ever felt in my life. The service from
your end is tooooooooooo poor.. No one is ready to help in getting
status of my s view cover whether its your dealer, sales
representative of samsung or no reply of mail from below id after 13
days. No one is picking phone on 18001021727 and other number 0124
4947864 got in auto reply mail where it was mentioned our team will
contact you within 3 working days. Now its 40 days and i have not got
my gift as committed by your sales rep of 15 days. Now i am not able
to wait more. Either return my money back and get your handset or
deliver my cover with in week.
__________ Forwarded message __________
From: mukesh ahuja &ampltmukeshahuja2009@gmail.com&ampgt
Date: Tue, 16 Jul 2013 09:04:51 -0700
Subject:
To: support.galaxys4@samsungindiamarketinginfo.com
Dear Team,
When i will get my s view cover as its already one month now.
Please confirm it on priorty to avoid any escalation.
Ref id- 615-12362
__
Thanks &ampamp Regards
Mukesh Ahuja
09478144991
pehredar@network18online.com. Source: https://www.facebook.com/Pehredar/info. Pehredar@moneycontrol.com
Mukesh Ahuja <mukeshahuja2009@gmail.com>
8:40 PM (5 minutes ago)
to Samsung
Tell me your TAT for resolving my complaint asked by my lawyer?????????????????????????????????????????????????????????????????
Find the attachment of bill and confirmation mail print screen copy.
Address is : Varinder kumar M/s BUTA MAL AND SONS JEWELLERS
SARAFAN BAZAAR , BANGA DIST NAWASHAHAR
PIN CODE- 144505
STATE - PUNJAB
CONTACT NO FOR DELIVERY- 9814397011
CONTACT NO FOR COMMUNICATION WITH COMPANY- 9023931500, 9478144991
Rajendra K Goyal
(Expert) 24 August 2013
Send notice to the Company and the dealer from where mobile was purchased, if no action, lodge complaint to consumer forum.
R.K Nanda
(Expert) 24 August 2013
meet lawyer personally.
ajay sethi
(Expert) 24 August 2013
issue legal notice to samsung . if complaint is not redressed move consumer forum for necessary reliefs
