Unfair trade practices by HDFC Bank
Rajneesh Madhok
(Querist) 16 July 2010
This query is : Resolved
----- Original Message -----
From: rajneesh madhok
To: nj.singh@hdfcbank.com
Cc: talktous@hdfcbank.com
Sent: Friday, July 16, 2010 10:13 PM
Subject: Request to reverse Service charges, Unfair trade practices as well as deficiency in service by HDFC Bank
To July 16, 2010
The Nodal Officer,
HDFC Bank
HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh.
Tel : 0172 -3924866
Fax : 0172- 3924997
RIM : 9357276024
Email : nj.singh@hdfcbank.com
Subject:
1. Request to Reverse Rs 827=25 charged in Student’s Saving Bank Account. No. 0551000126829
2. UNFAIR TRADE PRACTICES AS WELL AS DEFICIENCY IN SERVICE BY HDFC BANK
Dear Sir,
General:
I am the old customer of HDFC Bank and has been maintaining the account from the last four years. I have full faith and the working of HDFC Bank but due to living and studying in the same town, I don’t need banking facility. So, kindly close my Saving Bank Account No. 0551000126829 after reversing the amount charged in my above –mentioned Saving Account.
Grounds For Appeal:
I hereby appeal to you to please credit the amount of Rs 827=25 debited in Student’s saving account.
Sir, as I am a student and has not maintained my QAB in my Savings Account according to the revised rule framed by HDFC Bank, and secondly HDFC has not sent me the notice of approval as per the guidelines of RBI that there is such and such changes in the Savings Account maintenance.
That Being a student I have no source of income and as the Bank should have provided the No Frills account to me.
That today I had gone to the Branch of HDFC, Phagwara and contacted Madam Miss Kaveri Bedi and handed over the application to her for perusal of the case. She had promised to get the application forwarded to the concerned office and the amount will be credited in my account till Tuesday.
That HDFC Bank should have served proper notice before deducting amount from her Saving Account. The Bank has a duty to send a intimation regarding the change in Saving Deposit rules and regarding the Non deposit of this much amount then the charges @ this amount will be deducted from the customer’s account. HDFC Bank has not followed any rules in my case and committed breach of trust and also deficiency in service.
The bank cannot debit the accounts of the Complainants either uilaterally or contrary to the instructions of the Complainant/ RBI.
HDFC Bank in total disregard to the Reserve Bank of India’s guidelines and Banking practice and without any negotiations with the complainant has debited the Saving Bank Account to the tune of Rs 827=25.
Prayer:
It is prayed to yourgoodself for a direction directing the HDFC Bank Phagwara branch to credit Rs 827=25 in complainant’s account.
Thanking you,
Yours faithfully,
Akankasha Madhok
D/o Sh. Rajneesh Madhok, B-xxx/63, Nehru Nagar, St. No. 2, Railway Road,
Phagwara-144401 (Pb) Ph: 01824-262569, 268210 (R), 94173-06415, 94173-06410.
Tele-fax: 01824-262569 ; E-mail: rmdhok_pgm@bsnl.in; rajneesh_madhok@yahoo.com
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HDFC Bank has enhanced minimum balance to be maintained in savings Account from Rs. 5,000 to Rs 10,000/-
Kindly suggest the solution to the above-mentioned problem.
Devajyoti Barman
(Expert) 16 July 2010
Did you maintain the aqb at the previous rate at the relevant point of time. If yes then you have acse for deficiency of service.
Kiran Kumar
(Expert) 17 July 2010
well, its been a problem with HDFC and ICICI
I have an account with them and without giving any intimation they raised AQB limit and charged me heavily, but I was able to get my money back without any complexities.
if u were not informed of the raised limit of AQB then you have a case for deficiency in service as advised by Mr. Barman.
Rajneesh Madhok
(Querist) 23 July 2010
Dear Burmanji, Kiranji and subramanian ji,
The HDFC bank has refunded the amount charged from the account and the amount has been credited in Saving account.
Thanks for your kind response and guidance.
Rajneesh Madhok
