Denial of service in b2b sector
Ravi Mittal
(Querist) 21 May 2012
This query is : Resolved
A company named Avenues India Pvt. Ltd. (also popularly known as CCAvenues) offers Internet Payment Gateway services in co-ordination with banks to E-commerce sites where-in these E-commerce companies can accept Credit Cards / Debit Cards on their website.
I approached this company a few months back seeking internet payment gateway for my website. However, I was denied service from this company saying 'The bankers are not approving your website'. While, they have provided their gateway to my competitor who is working with them from 7 years in the same business model.
When I asked them why I was denied the service while allowing my competitor, they had no answer to my question.
Can I file a complaint against them under any monopolistic trade practice or with the Competition Commission of India?
Fyi: Avenues India Pvt. Ltd. is the market leader in this field and is more or less monopolistic in the internet payment gateways business.
I would be glad to know what are the options available under Indian law to get justice where my competitor is using a service crucial to my business and I am denied the same.
M V Gupta
(Expert) 23 May 2012
The question of providing services to you is within the discretion of the Company. there is not much u can do under law, if the company is not prepared to enter into contract with u. Have u cross checked the company's response that the banks are not willing to accept your company for the purpose. If the Company is having monopolistic grip over the matter perhaps u may approach the concerned authority.
