Consumer problem

rahul shivhare (Querist) 16 March 2012 This query is : Resolved
sir i had purchased a datacard of reliance to access the internet.At that time they told me
that i will get minimium speed of 300kbps but it is not so i am getting just 50to150kbps perhaps i am paying full money.so please suggest me what should i do now?

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V R SHROFF (Expert) 17 March 2012
R U SURE they told minimum // or Maximum???

ur pc/laptop ram also affect speed.

This is a common complain that one get only 40% speed of max claim.

Basavaraj (Expert) 17 March 2012
it should in writing that reliance agreed to rovide mini speed 300kbps...otherwise dificulte to prove the case

SAINATH DEVALLA (Expert) 17 March 2012
Dear Rahul,

First give an online complaint to Reliance customer care at datacard.support@relianceada.com
netconnect.broadband@relianceada.com

Shonee Kapoor (Expert) 17 March 2012
I doubt that anyone would guarantee minimum speed.

Regards,

Shonee Kapoor
harassed.by.498a@gmail.com

Guest (Expert) 18 March 2012
Normally the agents and even employees of the companies tell something different unless you get in writing or in printed pamphlets.

For example, a manager of one bank tried to lure about one schem of the bank. He told me that if I would block some part of amount in my savings bank account, I would be benefitted by higher rate of interest. When I asked for the written pamphlet to go in detail about the scheme, I was surprised to read that even after blocking some amount there was one stringent condition that the balance of unblocked part of the account should also not fall below some specific amount and would attract a penalty of some percentage, which could make me loser even in the simple interest that I would earn without blocking the amount. When I questioned the manager about that issue, he did not have any answer to justify his stand.

Guest (Expert) 18 March 2012
Mr. Shonee is right in his observation, as no service provider can guarantee the minimum speed, as they have to attract more and more customers to add to their profit within the limited range allocated officially to them.

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