Matrix phone bill
AVR Nair
(Querist) 05 June 2015
This query is : Resolved
I took a Matrix SIM Card while i was travelling to Mexico. At the time of subscription the representative who came to my house to collect the documents confirmed to me verbally that I will not be charged for calls to Toll Free Numbers. I asked this specifically because I have to dial into Toll Free (1800) numbers to join my office meetings. He asked me to sign some documents and i did so. My company gave me a Toll Free (1800) number to use in Mexico which is payed by the company and I used the Matrix SIM card to dial into the Toll Free 1800 number to join those meetings. Now I get a bill of 1,40,000/- from Matrix saying they are charging me for Toll Free Number Calls. I contacted Matrix and they say I have signed the contracts and I have to make this payment. I don't have the money to make this payment. If i had known they will charge me, I could have picked up a local SIM Card in Mexico to make these Toll Free Calls without getting charged. Please advise on what should I do? Thank you.
Kumar Doab
(Expert) 05 June 2015
You have committed the error of blind trust.
As it has become a custom your blind trust has been broken.
Your unshakeable witnesses before whom the confirmation was given (verbal) and signature on blank form was obtained can be of some use to you.
Beyond this you should let your lawyer cultivate your complaint.
Meet a lawyer specializing in consumer/such cases, in person.
Is your company declining to pay!
Rajendra K Goyal
(Expert) 06 June 2015
Never believe in verbal commitments from sales team. They believe in building castles in air.
Consult local lawyer and proceed.
AVR Nair
(Querist) 06 June 2015
Thank you Kumar & Rajendra. I understand I should have been more careful. Really appreciate the quick response.
Kumar Doab
(Expert) 06 June 2015
You are welcome.
Hope you could read between the lines.
Seek help from your able lawyer.
