Query on deficiency of service by bsnl

Querist : Anonymous (Querist) 18 February 2021 This query is : Resolved
To
All the senior,fellow experts
My Land phone(BSNL) was out of service since July 2020 till today(18th February,2021).
I paid bill upto September 2020 and after that I stopped payment as my phone remain dead.
Recently I visit BSNL office (on Saturday,13.2021) and they inform me that if I pay my due bill amount my service will be restored.
I paid bill(Rs.1849.00) on15.02.2021.
But still today(18.02.2021) my service is not restored.
My query is :
Can I lodge complain against BSNL (deficiency of service) before consumer commission?
One of my friend told me that as BSNL is a Govt undertaking the matter will not stand before consumer commission.
If possible please clarify can I go to consumer commission?
Regards
Abhijit Majumder

:
.

Follow Query

Report Abuse

Advocate Bhartesh goyal (Expert) 18 February 2021
Yes, Your case attracts the provisions of CPAct.There are various judgments in which it has been held that complaint against BSNL can be filed for their deficit services.

Querist : Anonymous (Querist) 18 February 2021
To
Respected Sir Bhartesh Goyal
Thanks for advice..
Regards
Abhijit Majumder

krishna mohan (Expert) 19 February 2021
You can file a case for deficiency of service. But time and effort may not worth it as invariably consumer forum expects your presence for hearing and that may cost you more if you are working. Approach an advocate in your area for right advise based on value of claim you intend to for deficiency of service.

Querist : Anonymous (Querist) 22 February 2021
To
Respected Sir Krishna Mohan
Thanks for your valuable suggestion.
My friend suggest me that I can lodge a online complain before district consumer commission. This can be lodged at free of cost. The district consumer commission will call both the parties and settle the matter by conciliation proceeding.
Regards
Abhijit Majumder

Previous

Next

You need to be the querist or approved LAWyersclub expert to take part in this query .

Click here to login now

Ask Query
Unanswered Queries