Service of Household equipment
Padmanabhan T R
(Querist) 06 October 2010
This query is : Resolved
I bought a Whirlpool washing machine from a popular dealer in Coimbatore about an year ago. Soon after, it went defective. The local unit attached to Whirlpool tried its hands on it & declared the defective part obsolete. They said they will replace the washing machine. It was replaced after 6 weeks of pursuit (Apparently these are not relevant now!).
Now the machine has gone defective. It is idle for more than a month – all within the warranty period itself. They give vague promises of setting it right soon but there is no sign of it happening. They talk of wrong invoices, delay in supply of the component, its non-availability and so on – all a string of excuses to explain away the inconvenience caused to us. At the time of sale & installation they gave a promise of ‘Service within 24/48 hours’ but the warranty book makes no mention of any such time limit.
What can I do to make the company realize its indifference?
• What is the legal course available for me here?
• Can a company be made to commit a time frame to set right, defects in household appliances it sells?
• If it fails to do so, can it be made to compensate the customer reasonably – in terms of making available an alternate appliance to serve in the interim period?
• Can the customer be compensated for the inconvenience / harassment he goes through?
• Can the companies supplying household items be made to declare explicitly (may be through a clearly readable sticker on the device) service conditions / constraints binding on them?
Amita Chaudhary
(Expert) 06 October 2010
yes u can first give them a legal notice for deficiency in services and theerafter they donot do anything, then go to consumer court claiming compensation for breach of warranties and promises.. all the best...
Sri Vijayan.A
(Expert) 06 October 2010
2. Issue Legal Notice
1. Before that consult a Local Lawyer
subhash kumar
(Expert) 08 October 2010
sent the notice to the opposite parties and than file the complaint case before the district consumer forum praying for compensation for mental agony, financial loss etc
