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majeti (director)     20 April 2021

Accident claim in citi bank credit card

one of the card holder's wife is expired after an accident . wife is the joint citi bank credit card holder and now citi bank sys that card holder is not covered for any claim inspite of citi bank charging every month for suraksha shield. How to handle this


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 4 Replies

Sankaranarayanan (Advocate)     21 April 2021

Write a letter to the concern card division of the banker regarding the issues.

Pradipta Nath (Advocate)     21 April 2021

File a consumer complaint annexing the money receipts and other relevant documents.

P. Venu (Advocate)     21 April 2021

The matter could as well be taken up with the Ombudsman concerned.

majeti (director)     21 April 2021

Thanks a  lot to everyone for your prompt reply

 


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