Credit Card accepted inspite of Signature / Name mismatch

You can ask the bank to supply you the copy of charge slip signed at Kumar Mobiles, and also the invoice bill collected by them from Kumar Mobiles.CC customer can collect copy of charge slip by a nominal payment also.

Kumar Mobiles must have retained a copy of the invoice bill and charge slip and you can ask them to supply you a copy. Since you have lodged a police complaint  , police can also obtain these from Kumar Mobiles.

You should find out on which date bank has collected the invoice bill from kumar mobiles and within how much time bank has to pay the firm.From the date on your statement you can find out the time period between date of collection of invoice bill from Kumar Mobiles and claiming the payment from you.

Bank has blocked the payment of Kumar Mobiles, hence bank is not at any loss.

Although bank has blocked the payment of Kumar mobiles still bank has charged you.Bank has a agreement with vendor and agreement has its own terms and conditions.Kumar Mobiles is at fault so bank has to debit them and not you.

You have cited the clause "Credit/Debit cards must not be accepted if not signed or if the signatures don't match".Moreover in case of photo cards if the owner is not using the card the vendor can even report the matter.

You should mention the facts in writing and return the original bill to bank and ask them to send you corrected original bill for the same period immediately.You must obtain the acknowledgment of your letter.

You can modify your police complaint and mention that bank has collected the payment from Kumat MObiles and still has raised the bill to you,and is pressing you for the payment.

Build the pressure on the bank.

Issue notice to ICICI Bank also the mobile company. if no remedy, prefer complaint with Banking Ombudsman.

Thanks a lot for the excellent advice. It helped. We have logged complain with ICICI bank, vendor as well as with Consumer Forum. Awaiting bank's response now.

banking ombudsman

KIndly update the developments.It shall help many who visit the forum.

Hi Again,

As expected ICICI bank still claims it is our liability to pay bill, in spite of complaining. They have not yet provided the signed charge slip though, which clearly shows a wrong signature. Representatives are harassing daily to pay the bill.

So we have logged in complaint with Banking Ombudsum and awaiting action from them.

Will certainly keep you all posted about final outcome.

Thanks a lot for all your support and hopefully the blog helps another citizen in similar situation.

In the list of charges which is  printed on the reverse of the bill and is also available on the web site, company has to mention amount of  for the copy of charge slip.You can simplyhandover a cheque with letter in the  bank and obtain acknowledgment.

You have lodged a police compliant.You can persue the complaint and obtain the copy of charge slip,CCTV footage,bill from the vendor thru police.You can take help of police to stop the phone calls. You can record the phone calls.

Hi Again,

The proceedings of this matter are not going ahead in a positive manner.
ICICI Bank did send us the copy of charge slip which clearly showed us the wrong signature. However, they are still pressurizing us to pay the bill. Also the bill amount is increasing with increasing interest rates.

Today I went to Banking Ombudsman to submit the charge slip copy. The executive there however started saying that it is our fault and we should pay the due amount to Bank. RBI will completely reject your plea and will rule against you. Instead you settle it down with the Bank. They are totally right in whatever they are saying.
However, another executive informed us that complaint has been registered and you will receive decision for same in about a month or two. However, she didnot take the charge slip copy.

So now I am very confused and worried. I thought RBI guideline clearly states invalidity of transaction if signature is wrong. Yet I receive such replies from RBI executives.

So now I doubt everything about the integrity of our system. Can you please help me out here some more. I don't wish to give up on this beacuse I think this is an issue which many Indian citizens must have already faced at some piont or another.

Thank You.

The redressal procedure is the customer can submit grievance to:

-Bank

-BO

And then can approach Consumer Redressal Forum.

You should have pre conceived notions and put up your case strongly with facts.

You should peruse the police complaint. Meet police commissioner/SP in person with written complaint and obtain acknowledgment with diary number demand CCTV clip from vendor. You can use RTI mode.

The stand of the bank seems to be the transaction has taken place before the time you have reported the loss and your card was hot listed.

You can ask the bank in writing under acknowledgment to come and lodge police complaint with you and submit the statement that their vendor has not checked the signature and has violated the code of moral/professional responsibility, and their agreement and bank has checked the signature on bill, charge slip, and as in their record and has found that signature are not of their customer, and cooperate with police and you in investigation.

BO looks into written docs and bank shall cite MITC (even if you did not receive and accept these). If you have not received MITC you should firmly maintain in BO/Consumer forum the bank did not supply MITC and sought your written consent.

You should peruse police complaint also.

If you feel you can drop out and move to consumer forum also.