Dear Sir,
This is to bring to your notice that i would like to file a complain against Airtel with reference to a billing issue.
Mobile No: 9923190930
Out of nowhere suddenly in the month of Feb 2016, Airtel charged me with a huge amount of bill of Rs 4270/-. I had written to them asking for correction and also for break up of the bill but they continued to send me the consolidated bill. When asked them to provide me with the break up of internet usage as the major part was billed for internet usage , they could not provide as they do not hold any such details.
There were multiple emails forwarded to them over this complain, upto their Nodal office but never got any appropriate revert apart from that there was tremendous mental torture that i had to face due to the calls made by their recovery agents.
When once spoken to their recovery agent they told me that the original bill was for Rs 20000/- for the month , however they gave me a discount of Rs 16000/- as it was a mistake and hence i had to pay the balance of Rs 4000/-. How is it possible for a person using a 2G service to generate such a high bill in a month and that too with a horrible network.
Apart from that if you check my previous bills for the entire year the average has never gone above Rs 400/-. Then on what basis am i charged for Rs 4000/- in a particular month.
There has been extreme harassment by the Airtel people in terms of calling and harassing over the call
Below is the mail that i had sent to them complaining regarding the bill. which i have sent to appellate.kk@in.airtel.com on 25th Feb 2016 registering a complaint and pot which i have a couple of emails followed, but with no appropriate revert
This is to bring to your notice that i have been billed for Rs 4270/- for the
month for Bill Period : 20-Jan 2016 to 20- Feb 2016 which is a huge concern.
I have been using Airtel 2G for past 3 years but never incurred such a huge
cost. I wounder how much Data plan can a person use to have data charges for
Rs 20000/- in a month with a 2G data plan.
Most of the times due to coverage issue with to 2G i am unable to download
videos as well, then from where have i incurred such an amount.
Request you to please look into the same this at the earliest, i i do not think
that the billing for this month is correct. I have been using my net in the
same manner as in the previous months, but never had such a huge bill.
Please look into this matter at the earliest and please help me know what is the further procedure
Post this email there were multiple emails giving me the same details that the bill is correct. and that i will have to pay the amount. There were en number of calls from Airtel recovery people harassing us and each time i had told them to get the correction the bill and i am ready to pay.. I have never defaulter in my payment ever before this . You may check my records for the same in the past. But how can i pay such a huge amount without clarification.
I have always asked Airtel to give me the details of my data usage. They just gave me consolidated figures which makes no sense to me.
Now they have gone one step ahead. I got a call from their Recovery agent claiming to be a lawyer and he asked me to make the payment within 15 mins or else he will forward the case to the magistrate for legal proceeding. He pressurized and harassed me to know end. He mentioned that a case is filed in the Patiyala high court against me , i told him the same that why are you forcing me to pay for something that i have not used. To this he said that he will discount Rs 1000/- as settlement and if still i do not pay then he will file a case against me for Rs 26000/-.
How can someone just force you to pay , for something not used.
Sir, I am repeating myself once again, Once i have a clarification of my bill i am more than happy to go ahead and pay off. I have never ever kept any payments outstanding in my life so far, but cant pay for something not used.
More over the signals and the network is so pathetic with AIRTEL, that one cannot keep surfing all day,
Sir , need your intervention in this matter as this is gone beyond limits and very torturous
PS: I have stopped using any services from AIRTEL since March 2016
Please let me know can they file any case against me or will my CIBIL score fets affected due to this. All i am asking for a corrected bill. and i am happy to pay. But they are all in the extortion mood.
Need Help
Sincerly,
Ravishankar K
