Irctc says we have refunded, bank says no, need your help

There is no case. Please write to higher authorities and follow up with IRCTC. Their service is good. Sometimes delay does take place. They will recheck and get needful done.

Please file a Consumer complaint on both the giants for deficiency of services and harassment.

For that first you have to issue Registered notice to IRCTC issuing Bank Confirmation that amount was nevaear received and hence not credited and to Bank stating that amount sent by IRCTC sent amount was not credited.

Before that if you have not received information corrrectly file RTI Applications to both authorities to equip yourself with facts as record. Use following format for RTI.

Application dt..seeking information under RTI Act.

CPIO:..........................(for IRCTC and Bank separately)

RTI Fee: Rs.10/- Indian Postal order (For IRCTC fvg. Accounts officer for Bank name of the Bank)

Appplicant:................Full;; postal address.

Information solicited (IRCTC)

1)Please provide full details of amount refunded through credit for cancellation of ticket no...with PNR No.....(Xerox copy of details submitted)

Information solicited (for Bank)

1)Please provide me the date of the credit  of Rs....refunded to my account No....by IRCTC with transaction No....

Applicant.

(Send applications by post and also registered notice (Regd Post)

Step by step:

First step: one Regd. Notice + RTI Application (Both to IRCTC and Bank)

second step after 45 days: filing complaint before District Consumer forum.

I am sure that you will receive refund maximum within a month from date of receipt by IRCTC/Bank. More focus should be on IRCTC.

 

Did you record the call?

Narrate the representation/discussion in writing under proepr acknowledgment:

---to IRCTC and demand to supply in writing that why such false information was passed on you, and demand apology and compensation of Rs................within say 3days..............

---to bank to state in writing that as on dated.....................no credit from IRCTC was recieved in your SB a/c no:..................

You can pull IRCTC to DCDRF and make bank  a party.

 

It is most possibly the banking giant who is erring here. Irctc have a prompt refund service they even send sms and email whenever refund is initiated. The banks often dont know in which particular ledger money is lying until monthly or quarterly inspection reveals an unclaimed amount. Amount comes not directly to your account but something called a suspense account. Bank them releases it to the beneficiary. This is a normal problem. Push the bank not irctc.

But all of you have not answered my second question that what will be the compensation amount maximum I can claim for. I am not talking about the ticket refund charges + whatever legal charges & other charges will be indulged in this. I am talking about the lie which one party is telling to me.

Please answer this and give your guidance for me in this maximum compensation matter.

 

Regards,

Haider

Your legal notice is enough

Mr Haider if you are planning a consumer forum case it is not going to be that easy. Evidently you have no proof that bank has said so. Better send a strongly worded notice to branch head, with a copy to circle head and chairman/ceo. You will get your money in 3-4 days. Else you will come to know the one who is lying. Thereafter you may proceed with case filing.

Have you still not received the money? If not please PM me your transaction details . I will give details to PS of Railway Minister and get your refund arranged.

You have already been advised to record the transactions (audio/visual/minuted/witnessed).

Minute everything.Transact in writing and give some time. If you have given time then you need not to give time again and again.

 

It is your call to claim compensation. It is the discretion of the forum to decide the amount.

Legal notice is not required as mandatory for consumer complaint.

You can also issue notice on your own and even that is not mandatory.

 

The querist seems to be passing time here. His query seems little odd as such incidents hardly happen. He has also failed to send me details this morning. By this time instructions would have been issued form MOR to IRCTC. Let this query be closed as infructuous

It is always better to exhaust  the remedies available within the organization's first and then initiate legal process if the authorities do not respond properly or the relief sought by you is not found to be in sight.

Actually the quantum of compensations for the loss you have suffered cannot be measured by any expert here in this forum hence your question seeking experts calculation for the mental loss you suffered seems to be absurd.

If you have not recieved any reply or some reply then you may proced further.

The DCDRF in many cases have granted examplary compensations.

It is the forum that shall decide the comepnsation depending how you present the case.

Getting Refund is not easy task from irctc because so many peoples are missed their trains daily and apply for refund and its not easy to provide refund to all in few time but they are try to improve their services by digitailization, they are launch mobile app to book ticket and they are accepted payment ways like paytm and other banks tie up so you can pay with internet banking. but you have to irctc login to see all features of website.

Hi,Usually amount get credited to your account in 4 to 7 days. If it did not happen you have to contact IRCTC through IRCTC Login Page via registered Email ID with transaction reference numbers.