Vikas (Project Manager) 30 October 2010

Poor customer service

Hi,

I had brought an LG split A/C. Exactly after 1year warranty my A/C started giving problem. I called LG care service and they took 3 days to get back on it and solve my problem. After the first fix and paying around Rs2200 the A/C gave problem after 10-15 days. Now they took 7 days just to attend my call for which I made n numbers of call to their center. I was always given false hope by LG helpdesk. Then I asked for their senior's number to escalate the issue, but the number given by them seem to be fake. After 7 days they took by unit to their workshop and changed the coil. First I was told that the unit would be installed in 2 days and today is 3 day and they are claiming that it will be fixed by tomorrow which would be the 4th day. I am not sure as a consumer where I should go in such case. I do not want others to suffer like I did. There is no value for consumer. I feel that "Life's Not Good" with LG.

Jago Grahak Jago

Regards,

A sad consumer

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3 Replies

adv. rajeev ( rajoo ) (practicing advocate) 30 October 2010

From your question it seems that co., is completely failed to provide better service to you, for this you issue notice to the co., claiming compensation and loss for not providing better service, by giving them opprtunity, if they failed then file a consumer case.

Sarvesh Kumar Sharma Advocate (Advocacy) 30 October 2010

consumer case .

Kumar Doab (FIN) 04 November 2010

You may keep the log in /service card and service report issued to you at the time of taking your unit and the bill of service charges and payment receipt safely. You shall need it.

Companies have outsourced the servicing of their equipments with local firms of either experienced but not qualified/or qualified/or trained mechanics/or trained by them.

The companies may have given you a service help number /address, email of their service centers in the manual of their unit sold to you. You may send them email or submit a letter under receipt stating your problem and detail of calls i.e date and time phone numbers, and ask how can it be possible that just after one year their unit shall need 3rd service in a span of 15 days.You may question the level of expertise to handle and service a costly unit., and payment of hefty amount paid by you.

The company may transfer the onus on service center self/outsourced and outsourced one may not be willing to bear the cost.

You should know which person serviced the unit at your home, and his name address, qualification,training. which you can find out by speaking to him.

You may take the help of friends in local newspaper, media , and this may help.

Persue for best option suitable to you and if nothing works file for deficiency in service in consumer forum.

You may opt for extended warranty/AMC