Reversal of amount credited in wrong account number

It happens and you may instead of phone calls write to BM of your branch (under proper acknowledgment) to block the transfer and write to concerned Bank/branch (with a copy to you) to which funds got transferred (due to error) and retreive the funds.

Likewise you may write to PayTM as well, of course under proper acknowledgment.

At least my banker told me that they match the name too. Otherwise logically why ask for the name? Anyways a payment by mistake has to be reversed by the bank. Follow advise given to you as above.

Build irrefutable written record and entrust to your lawyer if you are unable to resolve.

Thanks everyone for your reply.. 

I have contacted the branch, and they said that the amount has been creditted to the wrong account number that I have entered.. It was an account thats not active from long time, hence the account is in NPA state. The confusing part here is, first name on the account do not match, but the last name match.

Branch asked me that the name on the account is diffrent and still the amount got creditted and as per them, I have given a written request stating to reverse the payment back to paytm.

They havn't given me and update so far... Still waiting.. 

:(

Thanks..

If the a/c is not active then it should be doemant and not NPA.

The bank can reverse the entry if it is wrong entry.

Banks will process the RTGS/NEFT transactions based on acount no.only. Name in a/c no.will not be checked by Banks. This is as per RBI circular no.RBI/2010-11/235, DPSS (CO) EPPD No. / 863 / 04.03.01 / 2010-11 dated 14.10.2010 (see https://rbi.org.in/scriptts/NotificationUser.aspx?Id=6043&Mode=0).

I think if you will take this up legally you will lose. So take it up with the Bank and request them to help you by adding some personal touch.