Dear Sir,
Please check following mails that I have wrote to Samsung customer care and CEO's office. and Complaint to Consumer Court..
Please find attachment normal upload or through DropBox and study and analysis at what level I am write.
First complaints to Samsung Customer Care and CEO's Office:
Dear Sir / Madam, - 18-05-2014 -> 05:15 pm.
I am very much disappointed with your Samsung Galaxy Grand 19082. I bought around May, 2013, after 2 or 3 months I have problem with USB cable. Unable to charge, unable to data transfer. I have last 3 months and today when I am writing you complaint, My device is automatically restart, Uncertain period hanged, switch off. I faced recent problem today my all contacts are disabled, after 2 or 3 times restart and then all contact will displaying.
Sometimes the device are very hot
Sir I must tell you that I have 3rd phone of your company. One phone bought form Samsung eStore. It's working fine.
I have lots to hope of your device, but.............
I have spent 18900/- for Samsung Galaxy Grand 19082 for hoping working properly for long years............
Premium Services: 1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road
They told me that your phone have to upgrade OS. My question is only 8 - 10 months the device need OS upgradation.
If I have not satisfied then I will go to consumer court.................
I have experience for fighting my rights against company those who does not care customer satisfaction.
I was went in consumer court for Nokia 8800 music phone and company was decided brand new phone or same price I could buy another phone.
I must not want to go in court if you really understand customer satisfaction.
Waiting for your positive reply.
Second complaints to Samsung Customer Care and CEO's Office:
Dear Sir, 18-05-2014 11:00 pm.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. "Unfortunately, the process android.process
has been stopped"
"Unfortunately, S Memo has Stopped" when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
Third complaints to Samsung Customer Care and CEO's Office:
Dear Sir, 15-06-2014
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start application.
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
I must not want to go at consumer court. But I have to file complaint in consumer court against Samsung.
Forth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
File a complaint in consumer court:
https://core.nic.in/Complainant/FileComplaint.aspx
The Anti- Consumer Product or Service
Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you
are complaining about. Please be exact as many organizations may have similar names.
(Information About Brand/Dealer)
Sector: Products
Segment: Mobile
Brand: Samsung
Complaint About: Samsung Galaxy Grand 19082 is not working problem.
Brand Name: Galaxy Series.
Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center.
Brand Phone Number: +911206454545
Alternate Phone Number: +9112040104444
EMail ID: nirupama.s@partner.samsung.com
Address: Ground floor, Heritage Plaza, '
Opposite Swaminarayan Temple,
Vishram Marg, Gurukul,
Sushil Nagar Society,
Memnagar, Amdavad, Gujarat 380052
Phone:09227777876
City: Ahmedabad
State: Gujarat
Zip/PIN: 380054
Telephone/Mobile: 09227777876
Complaint Text.
Please enter further details with respect to the complaint. (Maximum 2000 characters):
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
Thanks & Regards,
Mehul Fozdar
Consequences.
Describe the economic or physical damage that resulted.(Maximum 2000 characters): Phone is have hardware and software problem of phone. They told battery is not working problem.
What relief do you want.(Maximum 2000 characters): I want to proper repair or replacement want to proper repair or replacement of phone.
Fifth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
File a complaint in consumer court:
https://core.nic.in/Complainant/FileComplaint.aspx
The Anti- Consumer Product or Service
Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you
are complaining about. Please be exact as many organizations may have similar names.
(Information About Brand/Dealer)
Sector: Products
Segment: Mobile
Brand: Samsung
Complaint About: Samsung Galaxy Grand 19082 is not working problem.
Brand Name: Galaxy Series.
Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center.
Brand Phone Number: +911206454545
Alternate Phone Number: +9112040104444
EMail ID: nirupama.s@partner.samsung.com
Address: Ground floor, Heritage Plaza, '
Opposite Swaminarayan Temple,
Vishram Marg, Gurukul,
Sushil Nagar Society,
Memnagar, Amdavad, Gujarat 380052
Phone:09227777876
City: Ahmedabad
State: Gujarat
Zip/PIN: 380054
Telephone/Mobile: 09227777876
Complaint Text.
Please enter further details with respect to the complaint. (Maximum 2000 characters):
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
Thanks & Regards,
Mehul Fozdar
Consequences.
Describe the economic or physical damage that resulted.(Maximum 2000 characters): Phone is have hardware and software problem of phone. They told battery is not working problem.
What relief do you want.(Maximum 2000 characters): I want to proper repair or replacement want to proper repair or replacement of phone.
Sixth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 23rd August, 2014
File a complaint in consumer court:
https://core.nic.in/Complainant/FileComplaint.aspx
The Anti- Consumer Product or Service
Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you
are complaining about. Please be exact as many organizations may have similar names.
(Information About Brand/Dealer)
Sector: Products
Segment: Mobile
Brand: Samsung
Complaint About: Samsung Galaxy Grand 19082 is not working problem.
Brand Name: Galaxy Series.
Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center.
Brand Phone Number: +911206454545
Alternate Phone Number: +9112040104444
EMail ID: nirupama.s@partner.samsung.com
Address: Ground floor, Heritage Plaza, '
Opposite Swaminarayan Temple,
Vishram Marg, Gurukul,
Sushil Nagar Society,
Memnagar, Amdavad, Gujarat 380052
Phone:09227777876
City: Ahmedabad
State: Gujarat
Zip/PIN: 380054
Telephone/Mobile: 09227777876
Complaint Text.
Please enter further details with respect to the complaint. (Maximum 2000 characters):
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
Sir, actually Premium Service Center [Premium Services
1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT
Email : premium.samsungservices@gmail.comPhone : 9998886788] has been shut down due to some reason.
So I re-service and paid 300 rs. for service charge and 350 for data cable.
But problem still occurs.................
Phone is still hanged, very slow, etc....
Not able to access cell phone data to laptop......
I re-service at following center:
3. Disha Services
No.1 & 2,Indra Prastha Complex,Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT
Email : dishaservices09@gmail.com Phone : 079-40057720
Sir, Please do something. How can give them every time 300 rs for service charge.
Thanks & Regards,
Mehul Fozdar
Consequences.
Describe the economic or physical damage that resulted.(Maximum 2000 characters)
Phone is have hardware and software problem of phone.
What relief do you want.(Maximum 2000 characters)
I want to proper replacement of phone.
Seventh complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 01-08-2014 Time: 01:47 PM.
File a complaint in consumer court:
https://core.nic.in/Complainant/FileComplaint.aspx
The Anti- Consumer Product or Service
Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you
are complaining about. Please be exact as many organizations may have similar names.
(Information About Brand/Dealer)
Sector: Products
Segment: Mobile
Brand: Samsung
Complaint About: Samsung Galaxy Grand 19082 is not working problem.
Brand Name: Galaxy Series.
Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center.
Brand Phone Number: +91-120-6454545
Alternate Phone Number: 1800 266 8282
EMail ID: nirupama.s@partner.samsung.com
(Information About Brand/Dealer)
Dealer Address: Ground floor, Heritage Plaza, '
Opposite Swaminarayan Temple,
Vishram Marg, Gurukul,
Sushil Nagar Society,
Memnagar, Amdavad, Gujarat 380052
Phone:09227777876
City: Ahmedabad
State: Gujarat
Zip/PIN: 380054
Telephone/Mobile: 09227777876
Complaint Text.
Please enter further details with respect to the complaint. (Maximum 2000 characters):
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
Sir, actually Premium Service Center [Premium Services
1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT
Email : premium.samsungservices@gmail.comPhone : 9998886788] has been shut down due to some reason.
So I re-service and paid 300 rs. for service charge and 350 for data cable.
But problem still occurs.................
Phone is still hanged, very slow, etc....
Not able to access cell phone data to laptop......
I re-service at following center:
3. Disha Services
No.1 & 2,Indra Prastha Complex,Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT
Email : dishaservices09@gmail.com Phone : 079-40057720
Sir, Please do something. How can give them every time 300 rs for service charge.
I have complaint at samsung support portal. at 18th May, 2014, 05:00 pm, 11:00 pm, and 15th June, 2014 and 23rd June 2014 I file complaint in consumer court
for justice. I mailed same latter to samsung web portal contact us page. I mail to general enquires, technical support, and email to ceo's office.
Miss Nirupama Singh [Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd called me, go to disha service center and meet
Mr. Vishal Dham [Service Center Onwer], joined conference call for solving my problem.
At 05-07-2014, Mr. Vishal Dham reinstalled OS [Jelly Bean 4.2.2] and inform me that don't use any memory card and check how phone works.
I mailed same issues regarding phone is not working proper. Phone is very slow and hanged. Many time error occurs, "Process System isn't responding",
"TouchWiz Home isn't responding", "Unfortunately, Dual Clock (analogue) has stopped" [Roaming - Mumbai], "Viber isn't responding", "Facebook isn't
responding", "WhatsApp isn't responding", "Outlook.com isn't responding", and "Google Play Store isn't responding"
Current Problem [25th July, 2014 - 01st August, 2014] Not able to attend a call only black screen is displaying having 85% battery, Not workinbg
middle button for activating screen. I have to step out battery and reinsert battery at that situation work better.
I went to service center for recheck my mobile but in absence of Mr. Vishal Dham, one of colleague told me that you have to reinstall OS after you
will take backup. May be virus issue phone worked slowly. He installed antivirus and scan my whole phone, but unable to found single virus file.
At what situation my phone works as normal phone works? How many times I have to waste my valuable time and money for everything get normal?
I called Mr. Vishal Dham [9824854509 - Samsung Customer Support Center (dear_customer@contactus.samsung.com) given by nirupama singh - Senior Executive - Customer Experience
Samsung India Electronics Pvt. Ltd mailed dated 23rd June, 2014], he told me that give me another two days more for under observation.
How many time I have to put my phone to under observation?
We believe Samsung that very good company, but as a result what customer get make foolish and after within one year, after one year, or after one and
half year phone is not working proper.
If phone is working properly and repaired properly then I must not complaint to anybody. Every time I went for phone service center and wasting of
time. In office I have to take a leave for this scenario. My boss refused to give me time for phone repairing every time. Worst experience that I have
faced from your side.
Thanks & Regards,
Mehul Fozdar
Consequences.
Describe the economic or physical damage that resulted.(Maximum 2000 characters)
Phone is have hardware and software problem of phone.
What relief do you want.(Maximum 2000 characters)
I want to proper replacement of phone.
Complaints only 2000 characters only........
Eighth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 04-08-2014 Time: 01:47 PM.
File a complaint in consumer court:
File a complaint in consumer court.
https://core.nic.in/Complainant/FileComplaint.aspx
The Anti- Consumer Product or Service
Please indicate the name of the Product, Public Utility, Industry, Profession or Service that you
are complaining about. Please be exact as many organizations may have similar names.
(Information About Brand/Dealer)
Sector: Products
Segment: Mobile
Brand: Samsung
Complaint About: Samsung Galaxy Grand 19082 is not working problem.
Brand Name: Galaxy Series.
Individual you dealt with, if any: Samsung Consumer Support, / Samsung Service Center.
Brand Phone Number: +91-120-6454545
Alternate Phone Number: 1800 266 8282
EMail ID: nirupama.s@partner.samsung.com
(Information About Brand/Dealer)
Dealer Address:
Ground floor, Heritage Plaza, '
Opposite Swaminarayan Temple,
Vishram Marg, Gurukul,
Sushil Nagar Society,
Memnagar, Amdavad, Gujarat 380052
Phone:09227777876
City: Ahmedabad
State: Gujarat
Zip/PIN: 380054
Telephone/Mobile: 09227777876
Complaint Text.
Please enter further details with respect to the complaint. (Maximum 2000 characters):
Respected Sir,
I have bought samsung grand 19082 at 13-05-2013, Within 6 months I had problem with data cable, but I reported more than 6 months. That's my fault. But Within 8 -9 months I have faced problem with phone.
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
I not able to attend a call, not able to do call, when I was opening lock one error occurs many time. _quotUnfortunately, the process android.process
has been stopped_quot
_quotUnfortunately, S Memo has Stopped_quot when click on messages. Every application has been stop one by one.
I not able to open a lock, when I was clicking middle button, lock screen will not display immediately.
Not able to take contacts backup, and other backup as far as contacts are not displaying all contacts and other item.
Please do something.
I am very much disappointment
When I service phone, no more correction occurs. Same problem and much more problem after service. They asked me 350 / - for repairing my phone. I am asking that repairing was not good. but he asked me for 350 /-. Worst service I have ever faced.
So I can understand that if I will not pay then they won't do service phone problem?.
Current problem is, when I was taking with someone, phone is automatically stopped. Phone was very very slow.
What I restarted my phone, it take 2 mins for restart. I started application then then 2 mins for start and some time black screen is coming or automatically unlock. Middle home button is not working as far as unable to start applicatui
They told my battery was not working properly. I have questioned within 1 year my battery was not working? He (Javed) told me when battery is moving circle that's means battery was not good. Such a rubbish reason.
Sir, actually Premium Service Center [Premium Services
1st Floor, 3/101 Sarthak -2, Opposite Activa Show Room, Off CG Road, Swastik Cross Road Ahmedabad, GUJARAT
Email : premium.samsungservices@gmail.comPhone : 9998886788] has been shut down due to some reason.
So I re-service and paid 300 rs. for service charge and 350 for data cable.
But problem still occurs.................
Phone is still hanged, very slow, etc....
Not able to access cell phone data to laptop......
I re-service at following center:
3. Disha Services
No.1 & 2,Indra Prastha Complex,Nr.Himalaya Mall, Drive In Road, Gurukul Ahmedabad, GUJARAT
Email: dishaservices09@gmail.com Phone : 079-40057720
Sir, please do something. How can give them every time 300 rs for service charge.
I have complaint at Samsung support portal. At 18th May, 2014, 05:00 pm, 11:00 pm, and 15th June, 2014 and 23rd June 2014 I file complaint in consumer court for justice. I mailed same latter to Samsung web portal contact us page. I mail to general enquires, technical support, and email to ceo's office.
Miss Nirupama Singh [Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd called me, go to disha service center and meet Mr. Vishal Dham [Service Center Owner], joined conference call for solving my problem.
At 05-07-2014, Mr. Vishal Dham reinstalled OS [Jelly Bean 4.2.2] and inform me that don't use any memory card and check how phone works.
I mailed same issues regarding phone is not working proper. Phone is very slow and hanged. Many time error occurs, "Process System isn't responding", "TouchWiz Home isn't responding", "Unfortunately, Dual Clock (analogue) has stopped" [Roaming - Mumbai], Sometimes all applications isn’t responding messages are displaying. "Google Play Store isn't responding"
Current Problem [25th July, 2014 - 01st August, 2014] Not able to attend a call only black screen is displaying having 85% battery, Not working middle button for activating screen. I have to step out battery and reinsert battery at that situation work better.
I went to service center for recheck my mobile but in absence of Mr. Vishal Dham, one of colleague told me that you have to reinstall OS after you will take backup. May be virus issue phone worked slowly. He installed antivirus and scan my whole phone, but unable to found single virus file.
At what situation my phone works as normal phone works? How many times I have to waste my valuable time and money for everything gets normal?
Mr. Vishal Dham told me that give me another two days more for under observation.
How many times I have to put my phone to under observation? My phone was service by two service centers more then 4 - 5 times.
Thanks & Regards,
Mehul Fozdar
Consequences.
Describe the economic or physical damage that resulted.(Maximum 2000 characters)
Phone is having hardware and software problem of phone.
What relief do you want.(Maximum 2000 characters)
I want to proper replacement of phone.
Ninth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 10-08-2014
File a complaint in consumer court and mail to lots of emails:
Dear Sir / Madam,
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Samsung Galaxy Grand Problem 14.avi
Mehul Fozdar shared from Dropbox
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I am collecting more proof against Samsung Galaxy Grand, I will go in media how that I have so frustrated to use 18900/- bugs of smartphone such a reputed company.
I will fight against Samsung company util I will get justice.I will mail and send my all complaint details to all government bodies until I will get justice.
I must want brand new Samsung Galaxy Grand 2 in replace to Samsung Galaxy Grand, I will pay extra bugs of Grand 2.
I have so much tense that I have spend almost 19,000 bugs, phone is restarted, hanged, I have all proof. I will collect more proof.
Ms. Jasleen Kaur told me that you had not paid service charge, that all rubbish. I scanned all documents and mailed you before. Please find following screenshots once again.
Ms. Jasleen Kaur told me we won't replace but you have to repair, but I already repaired 4 times. Now onwards, I must not go to service center or any service center employee will not collect phone from my places.
Now Ms. Jalseen you and company must have to change my smartphone. I am not emotional. but I have lots of example here and seen that Grand create problems (heat, hanged, automatically restarted / switch off].
Ms Jalseen Kaur, if you really care customer then you have to replace smartphone after seeing lots of proof. Why are you sending such a rubbish mail that "customer is the best judge and may help with improving our products. True thing that you are cheating customer and customer feelings.
I won't not new phone when first time my phone was not working as normal. I won't complaint for second time, third time. but after forth time I must want to new phone. You won't believe that's why I mailed all screenshots and now I will mailed video file for you for better understanding. I am filing complaints at night, I won't seen. My life so much disturbed that I couldn't sleep at night.
You are doing worst to get best solutions and lots of performance disaster post repair. I already paid 300 bugs for repair charge, please find scan copy of job sheet and bill. How many times and how many rupees I need to spend for rubbish repair policy.
Ms Jalseen Kaur, you have to accept it that Galaxy Grand is not a good product Your perception is totally wrong. Please read those complaints in following links, for getting idea that you are so wrong.
My latest complaints: SAMSUNG GALAXY GRAND - Review | Price | Specifications | Rating - MouthShut.com
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Samsung Galaxy Grand Duos i9082
Samsung Galaxy Grand Duos i9082 Forum on XDA Developers
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Forum | SAMSUNG Developers
Hai, I owned this stupid phone just 1 year above. Samsung Galaxy Grand.
View on developer.samsung.com
Preview by Yahoo
Forum | SAMSUNG Developers
View on developer.samsung.com
Latest problem that my phone is unable to receive calls and dialing calls as far as my phone was hanged and automatically closed. Every new days I have faced new problems.
Please do not write such false things that "We value your relationship with Samsung and assure you of our best services, always!" I don't believe you.
I am preparing video that how I suffered to used this phone. I will fight against Samsung till my life end.
Please find latest screenshots of how Samsung Galaxy Grand works.
Your product pass on various testes, it all rubbish, if it is that customer won't suffer a lot. Such a big company won't think customer as a result customer
I will file complaints in every consumer sites as well as RTI site. Now Ms. Jasleen Kaur just wait and watch I will take my justice on legal way. I will take necessary steps as far as legal policy is concerns. I will not let down until I will not get proper justice. I won't able to attend calls as far as new job regarding as far as phone is suddenly stopped.
My latest complaints: https://www.mouthshut.com/review/Samsung-Galaxy-Grand-review-uonstqsoms
Shopping Sites:
Please listen and read my all complaints against Samsung Galaxy Grand, I will mail you later on. I will mail all in all media houses.I repaired 4 times but my phone has still problem. It won't work as normal.
Tenth complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 10-08-2014
File a complaint in consumer court and mail to lots of emails:
Dear Sir, / Madam,
I already contact two service centers, first premium services, they service my phone was very worst. After premium service my phone was not properly working then I was checking my phone to disha services with 300 rs service charge. Problem still exists and very slow. hanged, and automatically displaying black screen, etc. So I complaints to Samsung portal. Nirpama Madam communicated via phone and email and contact me to Mr. Vishal Dham. [Owner of Disha Services]. I re installed new compatible OS of Grand with long discussion of my colleague recommendations. Because He did not believe on me.
Mr. Vishal Dham told me that use your phone without memory card for few days, if problem not exists then insert memory card after format. For your kind information, I used my phone without any memory card after purchasing. I came to know that my phone is not working properly [hanged, automatically restart, automatically switch off, contacts blank, messaging blank, android phone internal application error message, outside error messages, etc. at 10th, 11th, and 12th month after purchasing. I already mentions in my previous mail that problem occurs.
As far as Mr. Vishal Dham recommendations I used my phone accordingly, but problem is still exists. I had visited to meet Mr Vishal Dham to discussing same problem, now I had taken all screenshots when android phone is not working. In absence of Mr. Vishal Dham, his colleague conducted me and told me that may be some virus issues. So He downloaded Dr. Web Anti-Virus application for android phone,and start scanning whole phone. No virus found. He told me don't waste your time and money for visiting service center, you will take a backup and do reset on phone, there is nothing but same issue application. My friend also used more than I used applications and he is using Samsung Galaxy Core, and his phone is not hanged that my phone. He does not used memory card too.
I called to Mr. Vishal Dham regarding latest problem, come at service center and put phone in under observations for two days. How many times I put my phone to service center, I have joined new job before 5 Months, I not able to take a leave for such kind of issues. My boss has been refuse to give leave.
As far as my company policy is concerns, I not able to attend call in office hours in case of emergency. But can attend calls during lunch break between 02:00 pm. - 03:00 pm.
Please call me between 02:00 pm - 03:00 pm Monday - Saturday. Saturday you call after 05:00 pm.
Hope you will understand all matter and will take valuable steps towards customer satisfactions.
Eleventh complaints to Samsung Customer Care and CEO's Office and Consumer Court:
Date: 12-08-2014
File a complaint in consumer court and mail to lots of emails:
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Thanks & Regards,
Mehul Fozdar
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Samsung Customer Official Reply:
| Counselor answer |
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Dear Mr. Fozdar, Good Afternoon!! This is Nirupama Singh, Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 23/6/14 regarding your complaint against Samsung Product (Handset). The provided number 9898070950 and 8733038290 was not answered 3 times at 2:20pm may be due to your busy schedule. So we request you to kindly provide your suitable time of contact. Further we would like to convey you that we have discussed your issue with service centre’s owner Mr.Vishal Dham 9824854509 and we request you to once visit the service centre and meet him so that the issues which you are facing could be resolved. Further if you face any issue you may contact us back on (nirupama.s@partner.samsung.com) or +91-120-6454545. Thanking and assuring you for best services always. Warm Regards, Nirupama Singh Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd |
Samsung Customer Official Reply:
Dear Mr. Fozdar,
Greetings of the Day!
This is Meenakshi Arora from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
This is in reference to your email dated 1/8/2014 (Handse),we would like to inform you that we tried to contact you on available number’s (7926859946, 9898070950, 8733038290) three times around (01:15 PM) but were unable to establish a communication.
The provided number’s are not responding.
Further, we would like to inform you that, as per our discussion and findings with Service Centre we would like request to visit at same Samsung authorized service centre as we have already advised to Mr. Vishal Dham to look into the matter and provide you resolution up to your satisfaction.
We would like to request you to confirm us with your convenient time, so that we may be able to get in touch with you for further discussion on the case.
Alternatively, you may contact us back on (m1.arora@partner.samsung.com).
Thanking and assuring you best of our services always.
Warm Regards,
Meenakshi Arora
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Samsung Customer Official Reply:
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Dear Mr. Fozdar,
Greetings of the Day!
This is Meenakshi Arora from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
This is in reference to your email dated 1/8/2014 (Handse),we would like to inform you that we tried to contact you on available number’s (7926859946, 9898070950, 8733038290) three times around (01:15 PM) but were unable to establish a communication.
The provided number’s are not responding.
Further, we would like to inform you that, as per our discussion and findings with Service Centre we would like request to visit at same Samsung authorized service centre as we have already advised to Mr. Vishal Dham to look into the matter and provide you resolution up to your satisfaction.
We would like to request you to confirm us with your convenient time, so that we may be able to get in touch with you for further discussion on the case.
Alternatively, you may contact us back on (m1.arora@partner.samsung.com).
Thanking and assuring you best of our services always.
Warm Regards,
Meenakshi Arora
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Greetings of the Day!
This is Meenakshi Arora from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product.
This is in reference to your email dated 1/8/2014 (Handse),we would like to inform you that we tried to contact you on available number’s (7926859946, 9898070950, 8733038290) three times around (01:15 PM) but were unable to establish a communication.
The provided number’s are not responding.
Further, we would like to inform you that, as per our discussion and findings with Service Centre we would like request to visit at same Samsung authorized service centre as we have already advised to Mr. Vishal Dham to look into the matter and provide you resolution up to your satisfaction.
We would like to request you to confirm us with your convenient time, so that we may be able to get in touch with you for further discussion on the case.
Alternatively, you may contact us back on (m1.arora@partner.samsung.com).
Thanking and assuring you best of our services always.
Warm Regards,
Meenakshi Arora
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Samsung Customer Official Reply:
| Counselor answer |
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Dear Mr. Fozdar,
Greetings of the day! This is in regards to the complaint of your Samsung GT-I9082, bearing serial # RF1D39BSHH. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction. We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit. We once again request you to visit the nearest SVC center so that we can provide you necessary service for satisfactory performance of your GT-I9082. Please also note that as the DOP of your product is 13.05.2013, the said product is out of warranty period and thus all the necessary repairs will be carried out on chargeable basis. In conclusion, based on our discussion we will not be able to cater your request for exchange or refund of the above said product. We value your relationship with Samsung and assure you of our best services, always! Thanking and assuring you best of our services always. Warm Regards, Priya Verma Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. |
Samsung Customer Official Reply:
| Counselor answer |
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Dear Mr. Fozdar,
Greetings of the Day! This is Amit from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in regards to the complaint of your Samsung GT-I9082, bearing serial # RF1D39BSHH. We would like to inform you that we have discussed your concern with the management and as per the discussion, we have already provided you the best possible solution repair against your complaint. Please also note that as the DOP of your product is 13.05.2013, the said product is out of warranty period and thus all the necessary repairs will be carried out on chargeable basis. It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category. Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day. The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction. Further we will not be able to cater your request for exchange or refund of the above said product. Thanking and assuring you best of our services always. Warm Regards, Amit Gautam Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. |
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Thanks & Regards,
Mehul Fozdar
