After a fire accident at our factory, the surveyor took 1.5 years to submit his report to Insurance Company.
The Branch cleared the survey report and forwarded to Regional Office (RO) for further processing.
The RO Manager is sitting on the file for last 3 months repeatedly asking various queries to surveyor.
Surveyor says that they have replied to all queries whereas RO says they are not satisfied with the surveyors response.
We are not privy to the internal communication between RO and Surveyor.
What are the steps we can take in such a dead lock.
Is there a regaltion by IRDA for disbursment of claims within a certain time period.
