1. This is to bring to your notice that on the morning of 04 Jul 14 at 00:06 AM , I received three messages on my registered mobile no (07XXXXXXXX1) from BX-ATMSBI stating the following-
a) “Thank you for using your SBI debit card 5XXXXXXXX4 for a purchase worth Rs 55962 on POS 400440000919 at TARGET CANADA T3769 txn#037830”
b) “Thank you for using your SBI debit card 5XXXXXXXXXXXX4 for a purchase worth Rs 55962 on POS 400440000919 at TARGET CANADA T3769 txn#033419”
c) “Thank you for using your SBI debit card 5XXXXXXXXXXXX4 for a purchase worth Rs 55962 on POS 400440000919 at TARGET CANADA T3769 txn#069966”
2. The above mentioned card was issued to me on 28 Jan 2011, and during one of the withdrawals the card had broken from one of the corner and was of no use, the card was physically destroyed and a application for reissue of new ATM card was put up to the manager in the month of Jan 2013 and a new ATM card bearing No.5XXXXXXXXXXXXX65 was reissued to me 30 Jan 2013, which I have been using it. Whereas, the destroyed card was last used by me in the month of Dec 2012. The bank issued me new card after ascertaining the damage of earlier card, and had instructed me clearly that, for all transactions it is the new card which had to be used.
3. There had been no transactions whatsoever which could be done by me upon my said account using the earlier damaged card, as, the same was substituted by a new ATM Card bearing No. 5XXXXXXXXXXX5.
4. As on 03-07-2014 I had I my account Rs. 1,71,000/- and odd. And on 03-07-2014 by 1908 Hrs I have withdrawn using the new card Rs. 500 from my said account from ATM Centre at Air force station Yelahanka. Thereafter, I have not made any transaction on my account. And in this connection, I have received to my registered cell No. 7XXXXXXXX1 a message from BX-ATMSBI that, Rs. 500 has been withdrawn
5. I was terribly shocked to receive the above said three messages, showing some fake transactions, that too indicating usage of card bearing no. 5XXXXXXXXXXX4, which matched with my old damaged and replaced card. At 0040 Hrs on 04 Jul 14, I had checked my bank balance from the ATM in Air force Station Yelahanka which showed a balance of 4000 Rs instead of 171000 Rs (approx).
6. However, after 31-01-2013 I have no access to the ATM card no. 5XXXXXXXXXXXXX4 and have been using only the replaced ATM card bearing 5XXXXXXXXXXXXX5, which factor is clearly visible from out of my account statements.
7. On 04-07-2014 I personally met Mr.XYZ, Branch Manager, SBI, Air Force Station, Yelahanka, Bangalore, who did not take any responsibility for the same, rather advised me to file police complaint for further action to be taken by them in this regard, thus, totally shirked his shoulders assisting to a genuine account holder. However with great difficulty I could hand over a complaint written by me, which he said will look into. He has been irresponsibly asking me to meet Mr. XYZ, AGM, ATM and Mr. XYZ, ATM, Manager etc..without any concrete action on my financial loss reported to him.
8. I am put to great financial difficulty, for having deposited my money with the said Bank, availed a ATM Card which was susceptible to damage, got it replaced with a new ATM card, and surprisingly without using the new card by me, my account gets debited with Rs. 1,67,000/- (aprox) that too within a minute of time, during midnight hours, and when brought to the notice of the service provider i.e SBI, they shirk their shoulders from looking into the matter, even after going through the documents supporting the same. Rather I am asked to leave my responsible job and roam around to rectify the negligent banking operation carried out by SBI, which certainly casts suspicion that, they deliberately don’t wish to own responsibility of finding out what has infact happened with their own system of banking operation.
9. I have already filed a police complaint and was assured that i will be getting the FIR copy by 1700 HRS on 05 Jul 14, i was called today by the police to collect the copy at 1100 HRS ,06 Jul 14, but no joy,again i was called at 1300 HRS and again at 1600 Hrs,
10. I got my passbook updated,which shows that the transaction was made in SAINT LOUIS CANADA,i called the store in SAINT LOUIS and also tried sending a mail to the company, but again no joy,
11. Is there any way i can get my money back.
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