Can i approach consumer court ?

Krishnaraj (Querist) 27 January 2012 This query is : Resolved
Dear Experts Kindly answer..

I have given my Car for service with one local mechanical person, and fixed a price of Rs-14,000 and with the commitment of delivery of car within ONE WEEK. however, even after THREE AND HALF months he has failed to delivery the car after many repeated calls and visit to his garage.
Now I have lodged a complaint in the police station, and S.I called the mechanic and he said he will deliver the car within 2 days and the BILL has gone up to Rs-28,000.00 He has changed and replace many parts without my knowledge and raised the bill from Rs-14,000 to 28,000 without intimating to me.
I have suffered a lot during this three and half months without the car and undergone lot of expenses towards travelling in auto rickshaw. Police asking me to pay Rs-28000 which he is cost of repair and take the Car. However he has agreed for 14,000 and without my knowledge now demanding Rs-28,000 which is Unacceptable. How do i need to proceed with this. Can i register a complaint in CONSUMER COURT. IF yes WHAT IS THE PROCEDURE for the same. Kindly advice

Follow Query

Report Abuse

ajay sethi (Expert) 27 January 2012
did he give you written estimate in writing?

if you have written estimate and parts have been changed without your approval you have a good case .

the problem is if you dont pay 28,000 he will not give delivery of your car .

always give car for servicing at maufacturer sevice centre .
pay the bill under protest . take delivery of car . then if you so desire file case beore consumer forum

Krishnaraj (Querist) 27 January 2012
Dear Sir,
He has not given estimate in writing. But he has given in writing in the police station that he had initially agreed to repair the car for Rs-14,000. and has also agreed the delay in time in the police station in written statement.
What is the procedure for filing case in Consumer forum

ajay sethi (Expert) 27 January 2012
for filing complaint in consumer forum you have to draft complaint . state facts of your case the reliefs claimed . enclose relevant documents and file it in district forum . go to consumer forum in your locality and file it . notice has to be given to garage owner after complaint is numbered .