Civil suit or consumer suit
bijukumar
(Querist) 23 June 2015
This query is : Resolved
My vehicle company, FIAT failed to provide me services for last 10 months and they regularly mislead me that their workshop which was due to some reason closed in entire north east region will be ready in 10-15 days, whenever I communicated. After 10 months, however the workshop is ready last week and now I will be taking the vehicle to them, immediately. My vehicle actually met an accident on 18.08.2014 and it suffered certain damages and was immobile during the last ten months and I could not avail it services and had to make arrangement of place to store it. And due to such long period of idleness, since it was a diesel vehicle, its engine and other machinery has already suffered many damages. I have also suffered professionally and financially for it. FIAT doesn't seem to provide me any assistance towards even providing parts damaged due to corrosion. What should I file against them for asking compensation for the losses I incurred? I have records of hundreds of emails I sent to them as well as the acknowledgement card of postal notices I sent to them.
Is it a Civil suit or consumer court case!
P. Venu
(Expert) 23 June 2015
When was the car purchased? Is it still in the guarantee/free service period?
bijukumar
(Querist) 23 June 2015
Sir, thanks for replying. The car was purchased on Dec, 2009. It was not during free service period.
Kumar Doab
(Expert) 23 June 2015
The company has communicated to you that ........................"will be ready in 10-15 days, "
It should suffice.
If you have some recorded admission then it is the best.
If the dealer/service center was closed then company engineers should have arranged camps and provided service support to its customers.
You may wait for advise of experts/members.
bijukumar
(Querist) 23 June 2015
Thank you @Kumar Doab, Sir! The company has on repeated number of occasions intimated me that their workshop will be ready in 10-15 days through, even statement like, you can bring the vehicle any day after 15.01.2015 and when I queried again after lapses of such time, they request me to bear with them. In the process it has been ten months since my first communication with them.
bijukumar
(Querist) 23 June 2015
Sir, I have even requested them to supply or make the parts available so that I can get the work done at workshops other than their authorized, to which also they responded that only when the vehicle will be in their workshop, when it will be ready, it will be able to provide the services.
Dr J C Vashista
(Expert) 24 June 2015
File a consumer complaint for deficiency of service.
Rasik Dagli
(Expert) 25 June 2015
You can file a Consumer Complaint for Deficiency in Service . You can also claim damages in that Complaint. First address a Notice through Lawyer and thereafter if necessary file CC.
