COMNPANY'S CLAIMS.

Swaroop (Querist) 29 December 2008 This query is : Resolved
FIRSTLY I WOULD LIKE TO INRODUCE MY SELF AS COMSUMER.
I HAD SENT A NOTICE TO A WATER PROOFING COMPANY AND THEIR AUTHORISED DEALER FOR THE DEFICIENCY IN MATERIAL AND SERVICE PROVIDED.
THIS AUTHORISED DEALER WAS INTRODUCED TO ME BY THEIR COMPANY OFFICER.

AFTER SENDING THE NOTICE I HAVE RECEIVED A REPLY FROM THE COMPANY CLAIMING THAT THE DEALER FROM WHOM THE MATERIAL WAS PURCHASED WAS NOT THEIR AUTHORISED DEALER AND THAT MY CLAIM OF THE SAME IS FALSE.

BUT THE SHOPKEEPER OR DEALER HAS CLEARLY MENTIONED IN THE CASH INVOICE THAT HE IS THE AUTHORISED DEALER FOR THEIR COMPANY'S PRODUCTS.
BUT THE SAME IS NOT ACCEPTED BY THE COMPANY. HOW WOULD THIS BE USEFUL TO ME TO FILE A COMPALAINT IN THE CONSUMER COURT AGAINST THE COMPNAY AND THE DEALER.
UNDER WHAT CIRCUMSTANCES CAN I HOLD THEM RESPOSIBLE BECAUSE THEY ARE MISLEADING THE CONSUMERS LIKE ME.
CAN I ALSO FILE A CRIMINAL CASE FOR CHEATING?
KINDLY CONFIRM.

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