Compensation from international carrier
Mehul
(Querist) 11 January 2012
This query is : Resolved
Hi,
About 3 weeks back, i travelled via an International flight. The journey was 11 hours long.
I am strict hindu vegeterian, and so, a week before the flight, i had lodged request with the airlines for vegeterian meals to be in place.
usually the airline entertains personal choice, (as it did, when i went with the same, previously).
This time, when i boarded, i was told, that they had not taken down the request for vegeterian meals, and hence, had to starve on the 11 hour flight.
The airhostesses dint look very concerned as they were busy in entertaining other passengers. It was a horrfying troublesome journey.
Upon arrival, i wrote email to the airlines regarding their fault. In their first reply, they claimed, the mistake was on my side, and i had not booked meals. In subsequent emails and investigations, the airlines ACCEPTED their fault in written, that their officer failed to take down my preference, and hence the disappointment.
I then asked for a compensation, against causing me so much of trouble...literally starving me on an 11hour flight.
They appear absolutely indiffernet, and said, all their rules canallow them to, is to offer a 50usd voucher to be used for next travel.
It makes no sense, in getting compensation, that too so meagre, in form of a voucher, coz u cant be compelled to use their services once again.
I am really so pissed off by this airlines, claiming to be world` one of th ebest airways, for the kind of treatment they give inflight.
Kindly tell me, how may i proceed against this airlines? How can i take it to court of law?
Compensation to tune of what amount could be claimed for the harrasment ?
Note - The airline belongs to Hongkong, the ticket was purhcased from indian office. The Economy class return ticket`s cost was approximately 56000.
Waiting for your reply,
Thank you!
Raj Kumar Makkad
(Expert) 11 January 2012
I personally share the same situation which I faced some years ago when I visited UK. I can imagine the horror you would have faced during your whole journey especially when all would have been eating increasing the force of starvation without any fault on your part.
You should file a consumer complaint under Indian Law as I did and got a considerable amount of compensation with a apology from the higher ups of the air-lines.
Devajyoti Barman
(Expert) 11 January 2012
This is a case of deficiency of service.
File a case before the Consumer Forum, you would be awarded adequate compensation.
Deepak Nair
(Expert) 11 January 2012
This is definitely a case of deficiency in service and you can file a complaint in the District Consumer Forum for claiming compensation for harassment, mental agony etc.
ajay sethi
(Expert) 11 January 2012
agree with experts issue legal notice and file case for compensation for deificency in service before consumer forum
Mehul
(Querist) 11 January 2012
Thanks a lot all of you for taking out time to reply!..
truly thankful!!
have you ,actually come across some Civil suit filed for an issue like mine? (poor inflight service)
I was just wondering, if you have come across, what is usually court`s ruling in issues similar to it!
Thanks a lot once again!
Sankaranarayanan
(Expert) 11 January 2012
yes consumer forum is the best way to ....
Rajeev Kumar
(Expert) 12 January 2012
Let us engade a lawyer
Deepak Nair
(Expert) 12 January 2012
Mr.Rajkumar makkad has already stated that he had a similar experience and he gat a considerable amount as compensation from a consumer complaint.
Go ahead and file a consumer complaint.
Pradeep Rohra
(Expert) 13 January 2012
First of all you must have to issue a notice to concern air line claiming compensation and mental agony there after file a consumer complaint for deficiency of services . As you have purchased ticket from indian office , so indian court has jurisdiction to try and entertain suit.Also you have plus point that air line has accept their fault in written.You will surely get speedy justice in consumer court.
