Computer error or human intervention?
s.loganathan
(Querist) 10 May 2012
This query is : Resolved
Gentlemen!
My firm is having a current account with a nationalised bank. The Branch is a specialised commercial branch and is fully computerised. As per he Banks national agenda, they introduced core banking and transistion to core banking was done. One fine day I realised that my account name was changed, and a new account number was allotted to it. I have learnt that since the bank is fully computerised, the data migration is also done vide a computer program. It is also learnt that there are checks & balances at every stage to monitor for errors. For the thousands of account holders in their data bases, only by employing a software can smooth, efficient and quick data migration can be done with or no human intervention. Computer errors can happen (i.e. 'bug'), if that be so then the error will reflect identically with the same pattern in all the migration process. Therefore, how did my account alone receive a new name, if it was not human intervention? Can an isolated error happen? Then how did it bypass all the safeguard programs? Worst of all how did it surpass the hawkish eyes of the auditors?
Nadeem Qureshi
(Expert) 11 May 2012
Dear Querist
what is your query?
what do you want from us?
you are telling us or asking us?
s.loganathan
(Querist) 11 May 2012
Nadeem, your opinion please. Can it be said that it is a Computer error when it has to be an error arising out of human intervention.
Shonee Kapoor
(Expert) 11 May 2012
You can file a complaint in this regard, let bank clarify after checking the logs.
Regards,
Shonee Kapoor
harassed.by.498a@gmail.com
samyak Satish
(Expert) 11 May 2012
There would be audit trail of every transaction/user wherein one can find out that a particular entry/change is done by a particular user with date & time. If the checking is done on this basis, real fact will be revealed.
s.loganathan
(Querist) 11 May 2012
Thank you guys!! You just opened up a treasure of IA's to be filed for production of documents for discovery of relevant material facts. Thanks a million! By the way is there a time frame for the banks to maintain the computer data on user log before it is destroyed?
