Concealment of fact by Telecom company
Guest
(Querist) 21 July 2011
This query is : Resolved
Dear Friends / Experts,
A,an individual had insisted Tata Teleservices Ltd (TTL) to cancel his telephone connection on July, 2008.
A was promptly clearing the monthly bills.
Based on A's request, B of TTL called and persuaded A to accept for '3 years zero rental plan' by way of adjusting the rental deposit of Rs. 1000/- towards the instrument, as it became too old.
As A was not interested in the service of TTL, A did not make even single outgoing call using the telephone line since July, 2008.
Now, A has got a bill for Rs. 48/-, which is calculated on prorata basis for 6 days.
A has not been informed about the plan migration by TTL.
When A enquired, A has been informed that the 3 years zero rental plan shall by default change to One nation plan 180 after the completion of 3 years.
Query
Whether TTL is right and justified in not keeping A about the plan change ?
Ans :
Whether TTL is justified in not revealing the said fact on July, 2008 at the time of persuading for the '3 years zero rental plan'.
Ans :
Whether such concealment of fact by TTL shall be treated as FAIR TRADE PRACTICE.
Ans :
Whether A has got any merit or A's destiny is written by TTL on the subject matter.
Ans :
In case, A wants to contest TTL and not willing to pay any bill in future, what is the protection by law for A, when there is no use of phone line by A (the phone line is completely removed and it cannot even have incoming call).
Ans :
Whether TTL can use A's ignorance as strength and do any plan change as they may think fit.
Ans :
In fact, A used to give alms daily to beggars at least Rs. 3 to Rs.7. By doing so, A is getting satisfaction.
But, TTL's unfair billing without giving any information to A is very much disturbing A and A is not convinced to make payment for the current bill and any future bill.
Experts may guide to proceed on the matter.
Thanks.
Raj Kumar Makkad
(Expert) 21 July 2011
1. No.
2. No.
3. Yes.
4. No
5. A should first serve a legal notice then should stop paying any demanded rent.
6. No.
7. Serve a legal notice and bring the matter to DCDRF.
Daksh
(Expert) 21 July 2011
Dear Mr.D Karthikeyan,
I do not concur with the opinion of Raj for the following reason.
You see the relationship of any telecom company is regulated with its customers through the contractual terms contained in Subscriber Enrolment Form - hence it would be advisable to kindly peruse the contents of the same.
Secondly all the plans of telecom Company are scruitenized well in advance by TRAI which is a mentadatory practice - if they can do the same (change of plan) is also mentioned either in Subscriber Enrolment Form or the same could be done specifically on the instructions of the customer.
Thirdly in your case for the purposes of contest will you be able to adduce evidence of call recording with Customer Care Tata Teleservices Limited is one more thing to be seen.
Best Regards
Daksh
Secondly
