Consumer protection - wrong commitment by packers and movers.
Raman
(Querist) 08 February 2013
This query is : Resolved
Hi Experts,
I transported my Bike and few goods from Bangalore to Delhi using a packers and mover company. I specifically asked for insurance and declared the value at Rs 60,000 in total. The packer loaded all the goods from Bangalore and gave me a bill of loading. I asked for the insurance receipt but he said that the insurance receipt will be sent to me by email within 2 days as they purchased a group insurance from Oriental insurance and my goods’ insurance will be from that group insurance and he needs to put in the vehicle number in the insurance, so it would take 2 days to receive the policy. The packer kept delaying the insurance receipt and hasn’t sent it till yet.
He committed that the consignment will be delivered within 7-10 days for sure but it’s been 16-19 days and I haven't received my consignment till today. Whenever I call the packer, he says that the consignment is on the way. When I asked him, why it’s talking so much of time. He answered, « Did you pay the full truck’s freight. No right, then just wait ». And he just refused that he committed to deliver the goods within 7-10 days. I did a mistake as well as I didn’t ask them to write the delivery date on the receipt because they were saying that date is not fixed and it could be 7th day or may 10-11th day. .
When I tried to tell him that I could take action against the services. He threatened me and said « Ok, now the goods will be delivered when you’ll do something against me ». And said that he’s also local so beware.
I am felling very helpless. The consignment has my all books and because of late I am not able to study and do the preparation for my exams which are in April.
Please suggest, what can I do as the goods are still not delivered?
Thanks,
Devajyoti Barman
(Expert) 08 February 2013
You can file a case of criminal breach of trust.
Lodging complaint with consumer forum is another option.
R.K Nanda
(Expert) 08 February 2013
lodge police complaint against him.
u can also file consumer complaint.
Sudhir Kumar, Advocate
(Expert) 08 February 2013
query repeated at
http://www.lawyersclubindia.com/experts/Consumer-protection-Wrong-commitment-by-packers-and-movers--370326.asp
Raman
(Querist) 09 February 2013
Thanks for your help.
R.K Nanda
(Expert) 09 February 2013
ur welcome.
