Delayed flight ticket booking and demanding extra money
Querist :
Anonymous
(Querist) 13 February 2019
This query is : Open
Hello Sir/Madam,
We had paid Rs. 11712 to book flights round trip from Bangalore to Delhi to Ride Travel Club. We made payment on 6th Feb night 11:30p.m by taking the consent of our tour agent if payment could be made at this time. They told that yes make the payment and share the transaction ID. As per the option given by them we made payment through PAYTM and shared the details. Our tour agent said that the booking department will contact regard booking. But on 7th I didn't receive any call and after me asking repeatedly they told payment is not received and will call and mail you once received. At 7p.m in the evening I received payment confirmation but still didn't get any call. Later on 8th Feb I also shared my husband number for safer side. Still till that day evening we received no call. On asking in the evening the tour agent said that will ask booking department to call. This repeated till 9th evening. And later when we received call they said that the flight charges have increased and the rates are around Rs. 17,700 so u need to pay around 7000 extra. We were shocked. Also we checked online the price of tickets and it was around Rs.12,500-14,000 for the flights mentioned by them. We didn't understand why they were demanding extra money. Moreover there was mistake on their end for delayed booking. When they received payment on 7th they could have booked the same day but they were negligent. Before paying money they were before us and after making payment even after asking for number of times we didn't get any responsible answer. Also they are not ready to refund our amount. And they are very rude in responding and the manager himself is not ready to take the responsibility of the inconvenience caused by their company. Mentally we are totally disturbed. Please suggest what can be done further.
KISHAN DUTT KALASKAR
(Expert) 13 February 2019
Dear Sir/Madam,
It is a good case wherein you can get issue a legal notice followed by complaint before Consumer Court and there is possibility of getting either compromise or reasonable compensation.
Please mark “LIKE” if satisfied by my answer.
