Engine seized after 28 days of purchase and as per company i
Sahil Sood
(Querist) 01 January 2016
This query is : Resolved
Dear Sir,
I purchased Bajaj Pulsar RS 200 on 24/08/2015 on cash basis on road price was 1,35,000 with RC and Insurance and on 22 Sept, 2015 engine seized due to entrance of water into the engine as per company officials, even in my emails written to them I have written engines seized due to water entrance as per their technical Guy report. I have recorded the voice of workshop manger who is giving irrelevant statement like in case of rain dont run bike and park the bike where it is and go home. As I have written the company multiple emails but they have replied me only of email that they will provide me the discount on spare parts. They promised me to deliver my bike with in 15 days that came out to be 8th October,2015 but they fail to deliver the bike. On visiting, Their premises as on 13th October, 2015 they promised to deliver me bike till 18 October, 2015 as they need to change the small part of engine and they won't open up whole whole bike and will perfrom all the test before giving me bike. I put them reminder mail that they have promised me to delive r my bike as on 18th October but promise is not fulfilled. I visited their premises on 20th octover, 2015 and after seeing the condition of bike as they have opened up my whole bike so i made a video of that. They fail to deliver to me the bike as per their commitment. I received the message from the agency on 10 Nov, 2015 that your bike has been repaired please collect the same. I gave them the notice on 22 nov, 2015 and last date of reply was 6th december, 2015 and they replied me on 24 December 2015. They are agreeing to not charge any cost of repair incurred on my bike. They are ready to provide me in written if any thing happens in future agency will pay the cost of repair. If same problems occurs after warranty then?
Should I take back my bike home?
Or
Should I file a case against them for getting my money back because they have failed to deliver the promises and even the statements provided by the manager that has took my morale down and broke my trust this bike is not for Indian conditions.
Please help me out as I am tensed
P. Venu
(Expert) 01 January 2016
What is the cause of water entering the engine?
Dr J C Vashista
(Expert) 01 January 2016
Donot accept the bike and file a consumer complaint.
Kumar Doab
(Expert) 01 January 2016
Obtain every promise e.g. not to charge you, repair free of cost in future etc in writing.
Approach media, etc and attempt to get refund, that is although unlikely.
Once you have obtained everything in writing, contest their contentions that water entered the engine in rain etc and pull them to DCDRF.
Sahil Sood
(Querist) 01 January 2016
I ran bike into very very low water lodged area as it was around 8 pm and I need to get to my home as I waited from rain to stop about 1 hour and it stopped after that I left for home even it was quite below my exhaust pipe...sometimes the service manager says that the water entered through engine not through exhaust pipe or sometimes they says water entered through filter pipe...they themselves are not clear and they are not able to reach the conclusion. I read some cases the consumer court has ordered from repair neither for exchange nor for money back.
Sahil Sood
(Querist) 01 January 2016
I ran bike into very very low water lodged area as it was around 8 pm and I need to get to my home as I waited from rain to stop about 1 hour and it stopped after that I left for home even it was quite below my exhaust pipe...sometimes the service manager says that the water entered through engine not through exhaust pipe or sometimes they says water entered through filter pipe...they themselves are not clear and they are not able to reach the conclusion. I read some cases the consumer court has ordered from repair neither for exchange nor for money back.
Rajendra K Goyal
(Expert) 05 January 2016
Consult local lawyer and file consumer complaint.
T. Kalaiselvan, Advocate
(Expert) 08 January 2016
As properly advised by experts above, if the dealer is not accepting to repair it fully or replace as per the warranty conditions, you may approach consumer forum for necessary relief and remedy.
Sahil Sood
(Querist) 09 January 2016
Dear Sir,
They have repaired my bike and send me the letter they have repaired my bike on free of cost basis as I am not taking the delivery of vechile on visiting their premises they promised me to provide me in written that they wil prvide me in written that in future same problem arrives then they will will repair the bike without any charges but they are not ready to provide me in written.
