Deficiancy in cervice
ravindrakumar
(Querist) 06 October 2014
This query is : Resolved
Hi Experts,
I have bought Akash Tablet last year but due to some techical issue i submitted it to cervice center and i recieved it after 15 days but again some issue occures in Tab so i resubmitted it to Service center and i recieved it after more than months but the same issue was there and i resubmitted it again but till now 4 months are passed but i havent recieved my device after making email communication datwind call me and said there is Motherboard problem we need to replace your deveice but we dont have same model so we are provideidng you upgrated model and for that you need to pay extra 2500Rs ,
for all this i have all the service center recipt but my Purchase bill is dammaged in such a way that in can show all the details but invoice no is not copletely present(it is dammaged).
Kindly advice with all this document is it possible to apaproach Honable Consumer Forum or my dammaged Invoice will create any issue for me.
Thanks In Advance.
Ravindra.
Anirudh
(Expert) 06 October 2014
What was your response when they said that they had to change the mother board and you have to pay Rs. 2500/-
Dr J C Vashista
(Expert) 06 October 2014
How much more do you want as difference in the model of tab?
ajay sethi
(Expert) 06 October 2014
pay Rs 2500 and opt for up graded model . you would spend more money on legal fees if you go to consumer forum
P. Venu
(Expert) 06 October 2014
You can approach the consumer forum.
Rajendra K Goyal
(Expert) 06 October 2014
You should pay Rs.2500/-and get upgraded model.
malipeddi jaggarao
(Expert) 09 October 2014
Follow Mr.Ajay Sethi's advice.
Inquire in the market the rate of tablet which they are offering and really there is difference, better pay and get a new one. Even if you go to Consumer forum, you will have to spend money and time which is meaningless.
Ofcourse as regards your query, you can definitely approach the consumer forum for deficiency in service against the seller though the invoice damaged, the contents are visible and you have the bills/receipts/acknowledgements from service centre. But whether this will help in a better way? You have to decide.
T. Kalaiselvan, Advocate
(Expert) 09 October 2014
You issue a legal notice, wait for their reply, if it is worth enough you may take up the case with consumer forum or else settle the issue with the company through their offer.
