How to get compensation for damaging vehicle at fiat authorized service center?
SUNIL GEORGE
(Querist) 02 January 2015
This query is : Resolved
Hi,
I booked Fiat Linea T Jet (Petrol) Car on 26/12/2010.The car costed 10.25 Lakhs on the road. I got delivery on 06/01/2011. On 22/12/2014 I felt some vibration while driving the car. Immediately I took car to Fiat service center. After repair when the Service supervisor switched on the vehicle heavy sound came from engine and car was went off. Then car was not switching on. When they opened engine, found piston broken inside the engine. The car was only ran for 17,000 Kms only. Now they are trying to get the engine replaced from Fiat without any cost. But They are telling that the warranty is finished. So I want to get proper compensation. I had done all the maintenance schedule as per fiat. What to do?
Thank you so much for your valuable instructions and advice in advance.
Devajyoti Barman
(Expert) 02 January 2015
If the engine fails during warranty time, you will get the benefit of compensation.
If the engine is replaced without cost you should not have complaints.
Jayashree Hariharan
(Expert) 02 January 2015
approach consumer court if within warranty period. first speak to the company.
T. Kalaiselvan, Advocate
(Expert) 03 January 2015
It is better to accept the offer by the company to replace the engine without any cost to you despite the fact that the warranty period is expired.
Sudhir Kumar, Advocate
(Expert) 03 January 2015
your grievance is only lapse of warranty. you can approach consumer court.
ajay sethi
(Expert) 03 January 2015
after period of warranty has expired you have to bear replacement costs of engine . in your case they are willing to replace it free of cost . grab the offer
Rajendra K Goyal
(Expert) 03 January 2015
A good offer from them. should be availed.
prabhakar singh
(Expert) 03 January 2015
you are lucky to have free replacement offer
even after expiry of warranty,so accept it .
T. Kalaiselvan, Advocate
(Expert) 05 January 2015
As advised by experts, why wait anymore, grab the opportunity or else you will stand losing the present privilege too.
malipeddi jaggarao
(Expert) 09 January 2015
"Now they are trying to get the engine replaced from Fiat without any cost. But They are telling that the warranty is finished. So I want to get proper compensation - both versions are contradictory. If they want to replace the Engine what is your problem?
