HOUSING LOAN COMPLAING AGAINST IDBI BANK
Shellender Kumar
(Querist) 21 April 2011
This query is : Resolved
With reference to the above we would like to inform you that we are the
customer of the IDBI bank and we have applied housing loan from
Koperkhairane, Navi Mumbai - 400709 branch in the year 2010. The details of
the case are as under for your ready reference
*Apr 2010:* In Apr 2010 we have approached IDBI Bank for HOME loan for a
property in GURGAON, HARYANA (A3/301 Tulip White Sector-69, Gurgaon,
Haryana) from M/s. Tulip Infratech Pvt. Ltd. We have submitted all our
income, address, personal identification proofs, and Builder agreement copy
to IDBI bank. After due verification of our document bank in principal has
agreed to grant us a loan of Rs. 25, 00,000/- and received sanction letter
from CBD Belapur, Navi Mumbai branch. And accordingly they asked us to pay a
sum of Rs. 11000/- (approx). When we enquired what for these charges, they
confirmed that it is processing fees which includes Legal Charges (Title
verification/Non encumbrance certificate) and other charges. We paid the
said charges demanded by the bank.
*Jul 2010:* In Jul 2010 my sanctioned letter was expired and I have again
requested for the renewal. Irrespective of my continuous follow up I have
not received any sanctioned letter and after that I have received a mail
from MR J.P Singh (CBD Belapur,Navi Mumbai) in Aug 2010 stating I will get
my sanction letter in Sep 2010 and after waiting for a month when I have not
received any communication, I raise the issue at Koperkhairana Branch and
then we came to know from Mr. Varun (CBD Belapur,Navi Mumbai) that there
were some rule changed in bank for Home Loan Processing and now we have to
check your CIBIL report (might be I am wrong but as per my knowledge it is
mandatory to check CIBIL report before approving loan of amount 25 lac) and
after verifying that bank come to across that there was some amount (700
Rs.) due to S.C. credit card, until or unless I make that payment BANK
cannot issue sanctioned letter, at that point of time my installment was due
to Builder and I know how I have arranged 4.5 lac (aprox) and made the
payment to builder. I cleared that CIBIL report and same was forwarded to
BANK.
*Jan 2011:* In JAN 2011 again I have requested for the renewal of sanctioned
letter and in the request it was clearly communicated to IDBI bank that my
next installment is due in Feb 2011 and after receiving Demand letter from
Builder I have communicated to BANK on 15th Feb 2011 and requested for
completing all the formalities for the disbursement of payment. After due
verification of our document bank in principal has agreed to grant us a loan
of Rs. 15, 00,000/- with sanction letter dated February 22 2011 from CBD
Belapur,Navi Mumbai branch.
Accordingly as advised by the bank we singed the Agreement (Only singhed by
us) with bank by paying requisite duty charges (Rs. 4500) on 07.03.2011 at CBD
Belapur,Navi Mumbai branch and it was communicated to us that after
receiving TPT we will move further.
When TPT was send to Builder he raised some issues, after taking a legal
advise and which I also feel are very valid issues are communicated to IDBI
bank with written concern raised by BUILDER on mail and Builder contact
person name & phone number were also communicated to IDBI bank for there
reference to sort out these issues.
After having a regular follow-ups with IDBI bank there was nothing moving
and the complaint was raised in Khoperkharine branch in written on
19-Mar-2011, there was no impact on IDBI of my complaint then I have written
a mail to all person involved in HOME loan stating if TPT is not changed I
will raise this issue with *"Banking Ambudsman Committee"* at *Reserve Bank
of India* office.
After that I received a revised TPT and same was accepted by BUILDER raising
a minor change but again bank take around 1 week to resolve the issue.
I have followed the instruction given by IDBI Bank on TPT and the same was
singed by me & my wife and send it across to IDBI Gurgaon branch and same
TPT was taken forward by IDBI bank to Builder in Delhi and it was singed by
BUILDER. Now suddenly Bank realized that this project is not approved by
IDBI bank so no body is taking responsibility to sing the TPT.
After having a in person meeting between me & Regional Head on 09 Apr 2011
at IDBI belapur branch Mumbai and after listening to the conversation
between Him & other Bank members from IDBI Gurgaon branch and came
across a conclusion or can say I am clear that the BANK is not in the
possession of singing the TPT as this project is not approved by IDBI bank.
Me & my wife was sitting next to Regional head when he was speaking to
Reagional Head & center head of gurgaon and they are not even listening to
him, they are very clear that they will not going to sing this TPT.
Now, BANK want me to go to Gurgaon and sing a new TPT in front of
Gurgaon Branch (origionally I have signed the TPT in mumbai and send the same to gurgaon) and asking me to bring Builder along with me and then BANK
will sing it but I was with him when he was talking to gurgaon branch and no
one confirmed him that they will sing the TPT, it was just a excuse to make
me out from branch.
Why the same TPT can't be sing? where my wife, me and BUILDER singed, it was
done with the instruction given by BANK it was not my choice.
Then I have raised this issue with IDBI customer care and after that Gurgaon the same TPT was singed by IDBI bank and send it across to Mumbai belapur branch.
I have deposited all my original document with BANK on 15-APR-2010 and after that file is moved to DESBURSMENT Department and after a week now no one is replying to me what is happening and when the disbursement will be done to BUILDER.
Now suddenly I came to know that its stuck with leagel department they have raised an issue saying person was not available at gurgaon when TPT is singed.
Please suggest how to move aheAd because the TPT was done as per instruction given by BANK and the same TPT was sing by us , BUILDER and BANK AND I AM ALREADY LATE BY 2 MONTH TO MAKE PAYMENT TO BUILDER
malipeddi jaggarao
(Expert) 23 April 2011
Issue legal notice notice to the Bank claiming damages.
