Consumer law - audio evidence admissibility
Guest
(Querist) 13 July 2013
This query is : Resolved
These days many companies fool customers by making false promises over the telephone and new technology have made it possible to record the same.
But a consumer court President says, it is not admissible as firstly we do not have enough infrastructure to look into the same and it is otherwise also complicated, so you can better proceed in a civil court.
Though, the main evidence lies in the form of Audio Conversation only, where the head of the respondent company, one month after leaving the job admitted to have replaced products of other customers as that TV model was suffering from manufacturing defects ?
Please provide some grounds or even citation, if possible, as to how audio conversation can be made admissible in the consumer court.
Thanks in anticipation !
Guest
(Querist) 13 July 2013
To add, as the matter is at Oral Arguments stage and it is already fourth year, so it is not possible to proceed in a civil court now.
Nadeem Qureshi
(Expert) 13 July 2013
Dear Ankur
read section 165 B of Evidence Act
Guest
(Querist) 13 July 2013
I think you mean Sec 65B... but if such a certificate is produced, will that be enough and will the consumer forum be bound to accept the electronic evidence or anything more is required ?
