working hours and overtime hours

Narasimha Murthy (Querist) 23 November 2010 This query is : Resolved
Sir,

Could you please confirm the maximum hours the employee can work in a day/number of days a employee can work continiously without a off in a BPO industry and how many hours an employee can work overtime.

please cc to murthy333@gmail.com

Thanks & Regards,
Murthy

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Parthasarathi Loganathan (Expert) 23 November 2010
Working hours in a BPO industry is determined by the employer based on the terms and conditions prescribed in the employment unlike any other organised employment.

s.subramanian (Expert) 23 November 2010
yes.i agree.

Kirti Kar Tripathi (Expert) 24 November 2010
no. i do not agree. provision of shop and commercial act will apply and an employee can not be force to work more than 48 hours in a week. in case employer force the employee to work more then this period, he is liable to pay at the double rate of his ordinary wages i.e overtime wages.

Parthasarathi Loganathan (Expert) 24 November 2010
Shop and Commercial Act will is not applicble to BPO employees my dear Sir.

Guest (Expert) 24 November 2010
I agree with Mr. Kirtikar. The shops and establishments Act is a State Specific Act and you refer your state Act to find out the number of working hours in a week an employee can be engaged. Generally it is 48 hours and weekly off is after continuous 6 days.

Ajay Bansal (Expert) 24 November 2010
DO.

Devajyoti Barman (Expert) 25 November 2010
yes

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