Internet service barred still got the Bill to pay!
Mukesh Bhatia
(Querist) 25 April 2011
This query is : Resolved
Hello,
My Internet service for Barred and still I was sent the bill to pay, I have paid the bill in complete till the date the internet was accessible, my point is why should I pay for internet if the service is not available, I am sent bill to pay for barred period also, where to file complaint against the company? Please guide
Thank you in advance.
Mukesh
09998429759
M V Gupta
(Expert) 26 April 2011
See the reply under ur previous posting.
Guest
(Expert) 26 April 2011
Already replied. However, for your guidance, reply is again posted as follows:
There are several Internet Service Providers in India. Please intimate which of the ISP has barred your service and from which date to which date. Sometimes there is temporary interruption also due to cable theft etc. You can contact the Customer Care Centre of the ISP for solution. If the problem still persists, you can go for Consumer Forum and ask for damages also for disservice. However, if you have got the service disconnected at your own, you can contact the concerned Accounts Officer for refund, if the case relates to MTNL or BSNL. For other ISPs, you can lodge complaint with the Customare Care centre of the ISP.
