Forced to purchase accesories worth of 2100/- rs from hp gas distributor
Upendra
(Querist) 21 February 2013
This query is : Resolved
Dear Sirs,
I took a new 2 cylinder connection from HP gas distributor. At the time of purchase my father was forced to buy 02 numbers of cylinder stand with wheels, 01 number roti tava, 01 number knife set, 01 number zero B water purifier, 01 number gas lighter. All these accessories cost me 2150/- Rs and when my father dint accept it they said its compulsory. So as we needed gas connection my father took accessories with bill and brought everything at home. Now after that I checked HP website which says "Customer is at liberty to purchase gas stove/cooking range from any source provided it is approved by BIS" but these distributors are forcefully selling accessories to customers, and what’s the relation between Zero-B water purifier, knife set and roti tava with gas connection?. Also when I denied to purchase a gas stove from gas agency they said new connection will take upto 30 days because mechanic will come and check my present gas stove, when the mechanic came after 25 days he did some small replacements in my gas stove and took 550/- Rs from my parents in return and did not provide any bills for that but while giving the total bill gas agency has again taken 250/- Rs charges for gas service.
Sir, I need your help to resolve this matter. Please suggest me how to proceed against gas agency?
ajay sethi
(Expert) 21 February 2013
visit HP site . ldoge complaint aginst distributor
Upendra
(Querist) 26 February 2013
dear sir,
as per your suggestion i lodge complaint against my gas agency but they are just waving there hands from matter and saying that goods once sold can not be taken back. Please help.
Can anyone tell me that are these gas agencies allowed to sell things like water purifier, knifes, cylinder stands, roti tava etc. becuase as much as i know they are only to sell Gas connections and gas cook tops.Also I want to file a petition against this selling of accessories by gas agency, how can i proceed?
Raj Kumar Makkad
(Expert) 05 March 2013
The given items are not allowed to be sold and no customer of the company can be forced to purchase the items you told so serve a legal notice and then file a consumer complaint with the company.
